Your system does have a modem. If your system does not recognize your modem, it is very possible that the driver for your modem is corrupt or damaged. You can reinstall the modem driver from the Modem Driver CD that came with your system or you can download the modem driver from this link:
You may need to completely uninstall the modem driver from your system and then reinstall it. To do this, restart your computer. When the Dell logo appears, start tapping the key. You will get a menu of startup options. Choose Safe Mode using your arrow keys and press . The computer will start up in Safe Mode. The icons will be large and the colors will look awful. This is OK... Once you have reached a desktop, click Start and then right click on "My Computer". Click "Properties", click the Hardware tab and then the Device Manager button. Find the modem in the components listed there. Click the + sign to the left of it and then, one at a time, right click on each modem listed there and select to uninstall the modem. Confirm the removal of each one. There may be only one modem or there may be more than one modem listed. After removing all modems, find the category for "Sound, Video and Game Controllers" and click the + sign to the left of it. Find and uninstall each listing there for "unimodem half duplex wave device". Again there may be only one listing or there may be more.
After removing references to all modems and their wave device counterparts, restart the computer and it should try to install a driver for your modem. You may cancel this "New Hardware Wizard". Instead, run the modem driver installation that you downloaded from my last post and it should correctly install your modem driver.
BigBrother
2 Intern
•
4.8K Posts
0
October 12th, 2005 12:00
gogogadgetskates,
Your system does have a modem. If your system does not recognize your modem, it is very possible that the driver for your modem is corrupt or damaged. You can reinstall the modem driver from the Modem Driver CD that came with your system or you can download the modem driver from this link:
http://search.dell.com/results.aspx?cat=sup&subcat=sup/dyd&c=us&l=en&s=bsd&cs=04&k=STL2XP.EXE
Steve
gogogadgetskate
2 Posts
0
October 17th, 2005 01:00
that didn't work. something about there being something else missing. code 10? error 40?
BigBrother
2 Intern
•
4.8K Posts
0
October 18th, 2005 01:00
gogogadgetskates,
You may need to completely uninstall the modem driver from your system and then reinstall it. To do this, restart your computer. When the Dell logo appears, start tapping the key. You will get a menu of startup options. Choose Safe Mode using your arrow keys and press . The computer will start up in Safe Mode. The icons will be large and the colors will look awful. This is OK... Once you have reached a desktop, click Start and then right click on "My Computer". Click "Properties", click the Hardware tab and then the Device Manager button. Find the modem in the components listed there. Click the + sign to the left of it and then, one at a time, right click on each modem listed there and select to uninstall the modem. Confirm the removal of each one. There may be only one modem or there may be more than one modem listed. After removing all modems, find the category for "Sound, Video and Game Controllers" and click the + sign to the left of it. Find and uninstall each listing there for "unimodem half duplex wave device". Again there may be only one listing or there may be more.
After removing references to all modems and their wave device counterparts, restart the computer and it should try to install a driver for your modem. You may cancel this "New Hardware Wizard". Instead, run the modem driver installation that you downloaded from my last post and it should correctly install your modem driver.
Steve