Help! Cannot connect, though the computer recognizes my modem.

Question

What's happening is, I just got an Inspiron 2200 and am looking to get on line (My Mom doesn't want me to mess around with the DSL yet) with AOL. The computer starts to dial out to AOL, (the modem's there) and it will not allow me to get beyond 'Step 2' which would enable me to get the phone numbers needed to dial out to AOL. The modem or what have you, simply rings and never kicks forward. I've temporarily uninstalled window's firewall as well as Norton, but it is still not connecting. Tech Support is stupid, and AOL has no idea either. What am I missing?

Badfox · Answer

Im having the same problem but with my netzero..did u download the sp 2??   My problems is my laptop   I have a Intel Pentium 4, Mobile CPU 1.60Ghz,256 mb of RAm.   My problem is the my internet and when i connect. I have a dial up and use netzero. So i connected to the internet and got an error mssg that said..The Netzero software cannot connect to the Netzero Network. When i connect, it dials the number and says 'Logging In....' Then it starts to dail a backup number. I thought it was my modem but i called dell and they said there is nothing wrong with my modem. And it was a software Problem. Please help me, because i cant pay for the help that i need.    This error started today, i realize my computer was slower then usually so i decided to download the Windows SP 2 that was recently realesed. Then i ran the free software Ad-Aware Se Personal to check for any virus or anything that might be slowing down my internet. I restarted my laptop. Started connecting and my problems started. Please help me as much as u can..My email is Badfox2k3@yahoo.com or aim me at Badfox2k3 or pm me here. Because i really need help

Helplessintx · Answer

If I knew how to tell you that I got my internet connection fixed, I'd tell you.  I also went through hours of Dell techs helping me (to no avail), then passing the buck, even got the Help Desk and they said we can give you 72 hours of tech support for $99.  WHAT????  My expensive laptop is 6 months old and I can't connect to the internet all of a sudden??  Finally....I got someone who said click here, click there, and it was fixed in less than five minutes.  I asked to talk to the supervisor so I could commend him and I did and also said I didn't appreciate the buck being passed and spending all that time on something that was a click away.  Know what else I got??  SOMEONE from Dell called my home at 8:52 that night and chewed me out for not understanding the complexity of the issue and it wasn't their fault, etc. etc.  I should have hung up, but I was so dumbfounded that I just sat there with the phone in my hand.  Now I wish I'd gotten the name, but I DO have the phone # of who called (an 800 one) and the time of day.  Does anyone know of a way I can write my frustrations straight to Dell???

Badfox · Answer

wow ur lucky..ima call them again and ask them to help me anyway possible. because i cant pay nor can my father..can u tell me the number u called??   72 hrs of support for 99 bucks..yea right   and if u can please tell me how u manage to fix ur connection

Helplessintx · Answer

1-800-624-9896  tech support.  There are many different phone numbers for tech support...and I tried them all in the last three days.  The number I have given you is where my problem was finally resolved.  I hope you get connected.  Good luck.

Badfox · Answer

thnx ill give them a call   they will prob just check the service tag and know i called with a problem and would want to redirect me to software help which cost money again..but o well

Networking, Internet, & Bluetooth

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