HELP ME PLEASE- COMPONENT TRANSFER ERROR

Question

for some reason when i try to install a BT Voyager 1060 Wireless Adaptor before it starts the installation i get an error 'Component Transfer Error' 'Utility Access Denied'.   WHY IS THIS?? I work on a Dell Latitude L400, yer i know fairly old now!   if anyone knows why or what i can do so i can install my wireless card please let me know!   thank you!!

rwm32 · Answer

I know it says it's plug'n'play, but have a look at this:

How do I install my BT Voyager 1060 PCMCIA card?

In order to install your voyager 1060 follow these instructions.

First step to installing the 1060 adapter is to make sure Not to install the device in the machine
Then insert the cd rom into the drive this will auto run and take you to the install screen.
If the cd rom doesn't run go into My Computer and then Right Mouse Click on the cd rom drive which displays the Voyager 1060 disk and select Explore. Inside there double click on the Setup.exe file.
This will take you to the install screen once on there select the install option to start the install shield wizard click Next and Yes to agree to the license agreement.
It will now prompt you to select a location to install the files to leave this as it is and select next.
It will now prompt you to connect the 1060 pcmcia card. Once the card has been installed there will be a green square in the bottom right corner of the screen Right mouse click opn this and select Open Utilitythis will take you to a wireless network tab.
In there will be a list of avalable networks with the voyager 2100 (or 3rd party base station) listed Click on the base and select Configure in this new window select Ok. You will notice the voyager will be in the prefered network now as well click ok to finish the instalation of the 1060.

Otherwise, and I know it's a silly question: have you tried contacting BT for help? Details for phone helpline and email, other FAQs and driver downloads are here:

http://www.voyager.bt.com/1040_1060/support.htm

Message Edited by rwm32 on 07-05-200602:13 PM

Message Edited by rwm32 on 07-05-200602:14 PM

HELPMEPLEASE199 · Answer

Hi,

Thanks for getting all that for me.

I followed your instructions but that is basically what i do anyway and i still get the error message.

I have tried BT but they aren't very helpful at all and just send you around in circles. They told me to phone Dell who said that my machine seems to be working fine but i just dont know what to do next!

Please if you have any other ideas please let me know, in the mean time i will contact BT again and see what they say.

Many Thanks

Gary

rwm32 · Answer

At what point exactly do you get the error message?  Is it for example when you load the CD? It would be very helpful if you could describe step by step what you do and when you get the error.

HELPMEPLEASE199 · Answer

When you click Yes to the user agreement then select the destination folder. After selecting the destination folder and clicking next it tries to do something like its trying to install then the message comes up   Component Transfer Error Component: Utility File Group: All_Utility File: Error: Access is Denied   It just won't go any furthur. The installation disk works fine because I tried it on my PC and it worked.

rwm32 · Answer

Have you tried downloading the driver package and using that instead of the CD?   When you first tried installing, did you put the PC card in your laptop before running the setup program?   Check in Windows Explorer that there are no residual folders and files in Program Files \ BT Voyager (or whatever folder it is) from earlier attempts at installation, and remove the BT Voyager folder. Reboot and try again with the downloaded driver.

HELPMEPLEASE199 · Answer

Yep, have tried downloading driver.   Will try re installing the drivers and ensuring all is uninstalled first.   Thanks for all your help!! Much Appretiated!

Networking, Internet, & Bluetooth

HELP ME PLEASE- COMPONENT TRANSFER ERROR

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