See if the following Microsoft article helps:

http://support.microsoft.com/?kbid=813444

If that doesn't help, to help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Amy>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : AMY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cinci.rr.com

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-12-3F-B0-26-C8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::212:3fff:feb0:26c8%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 65.24.7.3
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Sunday, December 18, 2005 9:35:30 AM

Lease Expires . . . . . . . . . . : Monday, December 19, 2005 9:35:30 AM


Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-64
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.100%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Amy>

additional information....

In my control panel i do not have an icon = Intel Proset....

could this have anything to do with it. I am not 100% sure that all the necessary drivers etc are properly installed on my system - since I had to reinstall everything myself after the new harddrive was installed.

Try going into the network properties for your network adapter and removing the Toredo Tunneling Interface.  It is not required and I have seen more than one case where this was causing a problem.

Steve

Steve,

I cannot tell you how much i appreciate the information - I have been so frustrated with the support (or lack there of) that i have received from dell - since the new hard drive has been installed - I just now tried to go to the network properties and the system locked up and had to reboot - i will let you know.

Amy

I am sorry, but I cannot find that information.... can you help me locate the Toredo Tunneling interfaces?

Thanks in advance!

Go to Start > Control Panel > Network and Internet Connections > Network Connections.  Select your network connection, then right click and choose Properties from the drop-down menu.  In the list of installed items, find the Toredo Tunneling protocol, select it and click on the Uninstall button.

Steve