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6404
December 17th, 2005 20:00
help with network connection
I am currently operating 2 dell dimesions thru a linksys router - all is well with one dimension (the older one) but the brand new one(a month old) - and had to install a new hard drive - then re-install all the drivers etc (not knowing what i was doing) - had to do it thru dell chat -
I can get on the internet (via internet explorer or firefox) but cannot go to any secure sites (example support.dell.com - and login) nor can I checkout (purchase).
I have done numerous things - the error message i receive tells me to check my internet & network settings. I have turned off windows firewall - (because the router has a firewall). When I run hardware diagnostics on the intel - everything passes BUT when I run net diagnostics from system information i receive two failures: 1> Network Adapter Intel Pro/100 netowrk connection failed 2> IP address= 192.168.1.101 failed.
Any ideas.
I can get on the internet (via internet explorer or firefox) but cannot go to any secure sites (example support.dell.com - and login) nor can I checkout (purchase).
I have done numerous things - the error message i receive tells me to check my internet & network settings. I have turned off windows firewall - (because the router has a firewall). When I run hardware diagnostics on the intel - everything passes BUT when I run net diagnostics from system information i receive two failures: 1> Network Adapter Intel Pro/100 netowrk connection failed 2> IP address= 192.168.1.101 failed.
Any ideas.
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volcano11
2 Intern
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28K Posts
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December 17th, 2005 21:00
See if the following Microsoft article helps:
http://support.microsoft.com/?kbid=813444
If that doesn't help, to help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
aimlessmom
5 Posts
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December 18th, 2005 13:00
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Amy>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : AMY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cinci.rr.com
Ethernet adapter Local Area Connection 4:
Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-12-3F-B0-26-C8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::212:3fff:feb0:26c8%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 65.24.7.3
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Sunday, December 18, 2005 9:35:30 AM
Lease Expires . . . . . . . . . . : Monday, December 19, 2005 9:35:30 AM
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Automatic Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : C0-A8-01-64
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.100%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Documents and Settings\Amy>
aimlessmom
5 Posts
0
December 19th, 2005 12:00
In my control panel i do not have an icon = Intel Proset....
could this have anything to do with it. I am not 100% sure that all the necessary drivers etc are properly installed on my system - since I had to reinstall everything myself after the new harddrive was installed.
volcano11
2 Intern
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28K Posts
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December 19th, 2005 21:00
Try going into the network properties for your network adapter and removing the Toredo Tunneling Interface. It is not required and I have seen more than one case where this was causing a problem.
Steve
aimlessmom
5 Posts
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December 20th, 2005 01:00
I cannot tell you how much i appreciate the information - I have been so frustrated with the support (or lack there of) that i have received from dell - since the new hard drive has been installed - I just now tried to go to the network properties and the system locked up and had to reboot - i will let you know.
Amy
aimlessmom
5 Posts
0
December 20th, 2005 15:00
Thanks in advance!
volcano11
2 Intern
•
28K Posts
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December 20th, 2005 17:00
Go to Start > Control Panel > Network and Internet Connections > Network Connections. Select your network connection, then right click and choose Properties from the drop-down menu. In the list of installed items, find the Toredo Tunneling protocol, select it and click on the Uninstall button.
Steve