Help!!!AOL does not recognize modems

Question

I just reloaded the XP Home OS for my dimesion 2400, also reloaded my V.9X 6K Data/Fax modem and my Toshiba PCX1100U. Modem tests show that both are working but when I try to log on to aol, aol does not recognize either modem. Did I miss something during the re-installs? just about pulled all my hair out trying to figure this one out. Im on a friends pc, going back and forth trying to fix.

beneteau · Answer

Did you reload your chipset drivers? They should be loaded first after the re-install.

Dimension 8400
1 GB SDRAM
3.4GHz
160GB
Samsung CD-R/RW
Philips DVD+RW
Iomega HDD 80GB USB 2.0
Radeon X300
WinXP w/Service Pack 2
USR 8001 router
ADSL
Firefox browser

Dimension E510,P4,3GHZ
512MB DDR SDRAM
128MB ATI Hyper Memory Radeon X300 SE
160GB ATA Hardrive
WinXP Media Center
48X CD-RW /DVD Combo
ADSL
Firefox browser

casp0555 · Answer

apologize for taking so long to reply, still on friends pc. I loaded the chipset that was assocoated with my service tag number. and they show up on the device manager. still will not recognize the modems. Instead I have hooked my old Demension back up and now I am back on line using windows 98 system. Im thinking about taking the pc to a guru and see if they can help. Do you think I should try another re-install? signed 'at my wits end'

beneteau · Answer

Many times to correct this type of problem you can go into Device Manager, right click on the specific modem you're using, click on uninstall, restart your computer and WinXP will recognize and reload the modem on startup.

Networking, Internet, & Bluetooth

Help!!!AOL does not recognize modems

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