Hi-Speed Internet

Question

Hello everyone.  My name is Roderick, and I'm new to this board.  I didn't even know it existed until now.  I have a problem--I can't seem to get online anymore with my old Dell.    I have an old Dimension L667r I bought back in August 2000.  I had Comcast hi-speed internet connected to it about a month ago, then one night two weeks ago, the connection just cut off.  I tried everything to make it work.  I even reformatted the whole computer last night, and I finished installing all the necessary drivers this morning, at least I think I got all the drivers I needed.    It has to be a problem with the Dell, because I am currently connected through the same LAN ethernet connection to my laptop.  I had a wireless router for the laptop, but that cut out at the same time as the connection to the Dell.  I don't know if this is important, but they both went out during a heavy thunderstorm a couple weeks ago.  We didn't lost power or anything, and they are connected to a surge protector.  Who knows.   Has anyone else had this same problem?  Please help.   Thanks, Roderick

gte905h · Answer

Oh, by the way, I did install the Intel 810 chipset before installing the other drivers.  Then I tried to get online, with no luck.    Roderick

jmwills · Answer

What does the Device Manager show and can you ping the NIC?

gte905h · Answer

Hey again,

The Device Manager has the Network Adapter showing. It shows the Intel 8255x-based PCI Ethernet Adapter(10/100). Under the device status, is says the device is working properly, and that the right driver is being used already. I somehow just reinstalled the driver, and tried to get online, but it didn't work.

I don't know if it means much, but I also tried to get the internet connection through a USB port, and also had no luck. I guess it must somehow go through the NIC, too.

I did notice another problem in the Device Manager. Under the "Other devices," an "Unknown Device" exists. How can I find out what the problem is here?

Thanks again,
Roderick

jmwills · Answer

Can you ping the NIC???

jmwills · Answer

Start>Run type: cmd and hit enter in the box type:  ping 127.0.0.1 and post the results.

gte905h · Answer

How do you ping the NIC.  I am not familiar with how to do this.

gte905h · Answer

I think I may have noticed what happened.  I may not have the right installed the correct chipset that I needed.  I thought I did this first, but in fact, it may have been the Intel 810e that I downloaded, which is a Video driver.  Where can I get the correct Chipset that I need, since it's not on the Dell ResourceCD that I have.  Is it supposed to be?  I don't have any other way to get it to my Dell.   Also, where should the Intel Chipset show up in the Device Manager?  I do not see anything listed about it?   Thanks

gte905h · Answer

Hi again,0

Nothing seemed to happen when i tried to put "cmd" in the Run box, so I tried to put "ping 127.0...." directly into the Run box, and it opened up something that looks like DOS for only a few seconds, then it disappears. Here's what appears for a brief moment:

Pinging 127.0.0.1 with 32 bits of data:

Reply from 127.0.0.1; bytes = 32 time <10ms TTL = 128

Then it all disappears. Is this what I am supposed to get?

Thanks,

Roderick

jmwills · Answer

It won't show up as a individual device.  I think it's in the SMB controller down at the bottom.

Networking, Internet, & Bluetooth

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