Which specific model of the Inspiron 15 3000 series do you have? I ask since some of our laptops have physical switches on the sides of the laptop that enable / disable wireless and bluetooth networks. I would suggest you go to our support site, input your Dell Service Tag, and take a look at the support pages specific to your system. Not only will you find the actual model number of your laptop but there are also user manuals available that you can look at to see if your particular model has a wireless switch on the side.
I believe, from your screenshots, that you're running Windows 8.1. Is that correct? Were you simply updating drivers or was there a specific reason why you had to reinstall? Was bluetooth working prior to trying to install this driver?
You may also want to go into your System Setup (BIOS) and confirm that bluetooth is enabled in your BIOS. Each model has a slightly different version of the BIOS but you should be able to find the wireless functions pretty quickly. The message you're seeing may be a general message that bluetooth is turned off in the BIOS.
To better help me troubleshoot this problem please right click on my Dell Todd username and send me a private message with the Dell Service Tag of your laptop. Please keep all troubleshooting and discussions here on this public forum so that others with the same questions can see what is done to resolve them.
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
February 19th, 2016 09:00
Hi,
Which specific model of the Inspiron 15 3000 series do you have? I ask since some of our laptops have physical switches on the sides of the laptop that enable / disable wireless and bluetooth networks. I would suggest you go to our support site, input your Dell Service Tag, and take a look at the support pages specific to your system. Not only will you find the actual model number of your laptop but there are also user manuals available that you can look at to see if your particular model has a wireless switch on the side.
I believe, from your screenshots, that you're running Windows 8.1. Is that correct? Were you simply updating drivers or was there a specific reason why you had to reinstall? Was bluetooth working prior to trying to install this driver?
You may also want to go into your System Setup (BIOS) and confirm that bluetooth is enabled in your BIOS. Each model has a slightly different version of the BIOS but you should be able to find the wireless functions pretty quickly. The message you're seeing may be a general message that bluetooth is turned off in the BIOS.
Here is a link to a bluetooth support article that you may find helpful.
To better help me troubleshoot this problem please right click on my Dell Todd username and send me a private message with the Dell Service Tag of your laptop. Please keep all troubleshooting and discussions here on this public forum so that others with the same questions can see what is done to resolve them.
Thank you,
Todd