I am using Norton Ghost Boot Disk Builder to create a boo...

Question

I am using Norton Ghost Boot Disk Builder to create a boot disk for a Precision M6300 laptop with a BroadCom 57xx Gig NIC card to that I can create an image. I am receiving an error message 'Could not find any device, the driver did not load'. I have a tried numerous different driver versions, did everything I could find on Symantecs knowledge base, got drivers from BroadCom, even called BroadCom, and they will not talk to you about drivers, called Dell tech support to no avail.   Anyone here have any suggestions?   Thanks,   Steven

jcn77056 · Answer

I'm not sure which version of Ghost you're using. I'm assuming since you're trying to load the network, you have one of the Enterprise versions.

You need to get the Broadcom DOS drivers for the 57xx here and save the b57.dos and PROTOCOL.INI file in a directory.

Use the boot console diskette creator to add the files to the list of available network drivers (it's NDIS2) and then tell it to create the boot disk with this driver. Boot the media and see what happens. If you're booting DOS, you can press F8 during the boot and step thru the boot sequence.

If you let me know what Ghost version you have, I may be able to be more specific.

xcator · Answer

GHost 9, 10, 12 does not use dos.  Ghost 12 is best of these for windows ui. You use the recovery disk to boot...no dos boot disk.   Ghost 2003 uses dos environment.  Maybe try this if you need dos boot disk http://www.netbootdisk.com/

jcn77056 · Answer

I'm used to the Enterprise version of Ghost which does still use DOS. Since I suspect you have the retail version, it sounds like you have to be running Ghost on the laptop in order to create the disk. That may mean installing Ghost on the machine if you haven't already.

Once you have it installed, connect the Broadcom network interface to a valid network and try creating a recovery disk. It should pick up the driver and install it on the CD. There is an automatic mode which should pull the driver from the running system and create the CD. If it doesn't, there's a custom mode.

As a last resort, you might try creating a bootable CD using Bart PE (available here) which does have a plug-in for Ghost 8.0. Again, I've used this with the Enterprise version and it works.

strai81 · Answer

I have not installed Ghost to the laptop at all. The laptop is brand new, and I have several of them. What I am trying to do is make an image of this laptop before any user information is entered into it so in the future I can use that to restore the laptop to factory specs in case of a hard drive crash, etc...   Ghost isn't the problem because I've created a boot disk using Ghost and www.netbootdisk.com all with the same result. The drivers simply aren't seeing the NIC card and therefore they are not loading and the laptop is not about to attach to the network. I'm just wondering what I'm doing wrong or if there is some step I am missing.   I've done this many times before with other laptops with BroadCom NIC cards, and this is the first time I've had trouble like this. I used my boot disk on another identical laptop that has already been booted to Windows and had the same result. The card and the laptop work fine in Windows, it just isn't getting recognized at the DOS level.

strai81 · Answer

I've tried everything so far suggested and the same problem is still there. Unable to find any devices.

jcn77056 · Answer

I saw something the other day on my brand new D830.  The on-board Broadcom NIC didn't show up in the device list until I connected it to the network.  I don't know if that was just a fluke or if there is something else going on.  Make sure you have the network cable connected when you power up.   You might also check the BIOS.  It may be that you have to turn off PNP OS support to get it to recognize the device and present it under DOS.  There may be some other settings in the BIOS that may affect the device configuration prior to booting.   As an absolute last resort, pull the drive and put it in an external USB enclosure.  You can get one that support S-ATA drive here.   Good luck with this.  I know the frustration you're having.

strai81 · Answer

Still no luck here. No PNP OS support to disable here. No help from BroadCom or Dell either.

Mucko · Answer

I was having the same problem so I decided to go ahead and download the driver again.  I created a new disk with the NDIS driver and it worked.  I got my image and all is good.  So, download the driver again from the Dell support site and use the NDIS driver to create the boot disk again.  This was used with Ghost 2003 and Ghost 11.

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