I can't get no satisfaction...or help!

Question

Hello!

I just received my first (and last, unless I can get some help) Dell laptop. I purchased a Dell because I thought the support would be excellent...but so far....

My problem is that I cannot access any online support features. I keep receiving the message that these are only for home and end-user customers. (Which I am) I've talked with 3 or 4 Customer Care reps yesterday who assured me that I am in the system as a home user. Unfortunately, that doesn't help.

I've been put in the wrong tech-help queue twice. I've been given 4 "direct" phone numbers and extensions...none of which have worked. (One wasn't actually a number!)

I also needed a copy of my invoice (not included with the laptop) and the email tech sent me to the right site...but it keeps telling me that the invoice isn't available online...fill out THIS form for one to be mailed to me...which when submitted tells me that my invoice isn't available online...please fill out THIS form..... Then I came at it from the angle of "My Account." When I try to get my invoice there it says "This document contains no data."

I can't access my financial services page...it just keeps wanting me to set up a "preferred" account. Which I already have.

Now I find that phone customer care isn't available over the weekend?

Can anyone out there help me???

Is this normal service, or am I just unlucky?

If it's normal...I'm (sadly) sending this computer back.

Mary G · Answer

It takes up to a week for new computers to be put into the Online support system. If you have just received the computer, try again Monday or Tuesday. Meantime, you can access Product Support by just using your model number. You'll be able download drivers, updates and manuals without your service tag. Also visit the MS Window Update site to see what critical updates you need. New computers are always a couple of weeks behind on these.

Buena · Answer

With this in mind, I'll wait a couple days to see what happens. I just got an reply on another line from someone else with this problem. I hope it works out...cause I really want to keep this laptop...but won't have a product with no support.

I appreciate your input!

p2p2mp · Answer

Seven years later the same issue exists, no access to an invoice to show my purchased items and the shipping confirmation emails yet to show the router I ordered on the same order. There is no 24/7 that is responsive

for a technology company this is pretty simple stuff or should be

Networking, Internet, & Bluetooth

I can't get no satisfaction...or help!

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