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August 30th, 2004 23:00
Iexplore.exe error msg and freezes
I am getting the following error msg when I surf the net (French msg translated in English):
"iexplore.exe encountered a problem and will shut. We do apologize for the inconvenience caused"
Error signature is as follows:
AppName:iexplore.exe
AppVer: 6.0.2800.1106
ModName: ntdll.dll
ModVer: 5.1.2600.1217
Offset: 00008d2c
Internet then just closes and I have to reconnect. This pb happens about 5 min after connection.
Any idea as to what might be the pb and how ti fix it?
Thanks
Cecile
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volcano11
2 Intern
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28K Posts
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August 31st, 2004 00:00
Although a search for that error reveals lots of hits, very few offer a solution. There are many suggestions that this could be caused by spyware (most of the problems with Internet Explorer these days are due to spyware). Thus, I would suggest that you download, install, update, and run Ad-Aware and Spybot and let these programs remove all of the garbage that they find.
http://www.lavasoftusa.com Ad-Aware
http://www.safer-networking.org/index.php?page=download Spybot
If these programs don't solve the problem, go to the following site and follow the directions to download and run the analysis tool called HijackThis.:
http://tomcoyote.com/hjt/
Generate a log file, then open it and copy and paste the text of the log file in a message in the the forum at:
http://tomcoyote.com/forums/index.php
where a certified HijackThis expert can offer advice on how to fix the problem:
Steve