gulbert,

Restart the computer and tap F8. Ebter in the safe mode, log in.

Open command prompt. Type

chkdsk /r          (space between the k and /)

Answer with the y

Restart your computer.

Allow the program to run. May take a while, depending on your hard drive size.

Does the computer start normally?

Rick

Hi Rick

             Thanks for your help. Tried what you said but still the same message.  User profile cannot be loaded

Gulbert

Guilbert,

Can you create a new user profile? I'm thinking the old user profile may have become corrupt.

Rick

hi rick already tried creating new user but still nothing. warrenty ran out last month, so I think now i need to contact big brother dell and pay them tp help me

gulbert,

Download Malwarebytes to the computer you're using now. Save to to a flash drive, then take it to the computer and try installing it. It may not update, but it will remove any infections it finds.

Rick

gulbert,

Have you scanned for Malware? Download Malwarebytes Anti-Malware update it and do a quick scan. Report back if it finds anything.

Rick

tried this as well now but still cannot even log on

gulbert,

Sorry for the delay, my weekend to work.

Try reatart your computer and tap F8

Can you try using...

Last good known configuration

Repair my computer

To get in to the computer?

Not knowing which operating system you have makes this a little difficult.

Do you have all you information off the computer?

Did you running full diagnostice? How to Run the Dell™ Diagnostics Utility

Rick

Hi Rick

I have tried this but it still does not let me start my laptop. I am running endows 7. Everything

I have tried fails so far. I will try and contact Dell today sometime

Gulbert