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3964
October 28th, 2004 00:00
Inspiron7500 Modem Problem
This is the third modem that Dell has put in this machine; of course, it is now out of warrenty. In any case, the hardware profile shows it as an LTWin Modem.
The problem is this: It dials up, (using recently verified server phone number), but continues to give me a message that the server does not answer. I do not hear a handshake, but I do hear the dial up.
Anyone have any thoughts?
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johnallg
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October 28th, 2004 01:00
HoustonsMom
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October 29th, 2004 01:00
No, yhis computer has never used AOL. Always used AT&T. Any other thoughts?
Thanks
Akule50
385 Posts
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November 1st, 2004 20:00
You might want to test your modem with "HyperTerminal". Click "Start/ Run" and type HyperTrm and click "OK" or hit "Enter" on your keyboard.
If you can connect (don't logon) to any of your ISP's access number(s) with HyperTerminal... then the problem is probably with Windows.
Also, did you remove any Spyware or Malware just prior to your modem problem? What OS - Win98SE?
Aloha,
Rod
HoustonsMom
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November 2nd, 2004 14:00
Well, I tried using Hyperterminal. I tried dialing up, and again, I would get the "no answer". This computer uses Win 98, and no, I did not remove any spyware or adware.
Thanks for writing....
HM
Akule50
385 Posts
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November 3rd, 2004 06:00
But, if you want to weed out any other possibilities...
Try reseating the modem hardware in it's slot ("click here"). On rare occasions in the past, a few users have found that the modem's two wires for the RJ-11 receptacle were not hooked-up. (Watch out for "ESD".)
Then...
1. Go to:
"Control Panel/ Network/ Configuration tab" and remove the "Dialup Adapter". Do NOT reboot.
2. Then go to:
"Control Panel/ Add/Remove Programs/ Windows Setup tab" and remove the check mark from the "Communication" selection box. Do NOT reboot.
(Note: this will remove DUNs, so make sure you know your configuration settings before you do this step.)
3. Click Start/ Run and type regedit in the box.
Remove the key "WinSock2" from this path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2
4. Put a "blank floppy" in your floppy disk drive and reboot. When it stops at the "invalid system disk" message... remove the blank floppy and hit the "F8" key and select "Safe Mode".
a. Run "LtRemove.exe" (Start/ Run/ type Ltremove.exe)
b. Running the LtRemove should remove all LtWinModem entries, but... sometimes there may be only one modem showing in Device Manager from normal Windows, but when you boot to "Safe Mode" and check Device Manager, more than one is shown. These are called "ghosts" because they don't show up in regular Windows and I've seen where these can be the cause of a modem not connecting or low speeds if it does connect. Just hi-light and remove them, if there's any left after running the LtRemove.
(edit) c. Run the driver installation package.
5. Reboot and re-select the "Communication" selection box in step 2!
6. Reboot and reconfigure!
If the above doesn't provide a resolution... then I guess you might be looking at purchasing new internal/PCMCIA modem hardware. Without being "Hands On"... I can't really say for certain.
Aloha,
Rod
Message Edited by Akule50 on 11-02-2004 10:41 PM