Installing Netgear router

Question

I am trying to install a Netgear router on an Inspiron 1100 laptop. Netgear support has been unable to help me so far. They are saying that there is a firewall or additional security that prevents the router from working. I am using DSL and have no problem connecting directly via the DSL modem. Thanks for any advice.

volcano11 · Answer

Well, have you tried temporarily disabling all firewalls running your computer to see if that is what is causing the problem?  That would be my first troubleshooting step.  Can you sucessfully log into the router's configuration page by opening a web browser and typing the router's ip address into the address bar.   If you could provide more information on your troubleshooting steps with Netgear, it would help us get to the source of the problem in a matter of a few minutes rather than a matter of a few days.   Steve

dndent · Answer

Thank you for the reply.   I have disabled the Windows firewall, which as far as I know is the only firewall on the computer.  Customer support seems to think that there must be additional firewalls or other security, which is beyond my knowledge to figure out.   I can't log in to the configuration page, apparently because of the firewall/security issue.   I don't remember all of the specific steps that I went through with Netgear.  The most significant was a 'ping' of the IP address and received a 'request timeout' response.  (I have no idea what this means).

volcano11 · Answer

Most Dell computers ship with a security suite like Norton Internet Security or McAfee Security Center.  Both of these have a firewall component.  Do you have either of these?   Steve

dndent · Answer

McAfee was originally installed.  It is currently expired.  When I attempt to open it, just a blank screen appears.  As far as I know, the firewall had been previously disabled.   Thank you for your quick responses and patience with my limited knowledge.   Dave

dndent · Answer

I did attempt to do that; however, the McAfee installation screen is also blank and locks up.  I'm not sure what I might have done to cause this since I thought that it (McAfee) was working fairly recently.   Dave

volcano11 · Answer

Since you are not using McAfee anyway, go to Control Panel > Add & Remove Programs and uninstall all of the McAfee products.   Steve

volcano11 · Answer

See if the following helps:   http://ts.mcafeehelp.com/displaydoc.asp?frames=1&docid=408302&CategoryId=106637   Steve

dndent · Answer

That did uninstall McAfee.  However, I am still unable to log in to the configuration page and when I do the 'ping' I still get a 'request timed out'.   I tried Netgeat support again but at this point they are unable to help.   Any ideas?

volcano11 · Answer

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.   Steve

dndent · Answer

Here it is--Dave

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-0B-DB-94-D0-8D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, October 20, 2006 7:18:12 AM
Lease Expires . . . . . . . . . . : Saturday, October 21, 2006 7:18:12 A
M

C:\Documents and Settings\David>

xcator · Answer

You have a couple of problems in your router setup.  Easest thing would be to start over from scratch.  Start over by disconnecting everything.  Reset your router back to factory (follow mfg instructions for resetting router...not just a power cycle).  Then reconnect everything per the manual.  Don't run the cd config.  Set up PPPoE, username/password etc if you have dsl.  Let it assign your IP and pick up correct DNS.  Do not change any other settings.  See what you get now. Message Edited by xcator on 10-21-2006 09:18 AM

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