Intel PROSet/Wireless software doesn't recognize working adapter

Question

My Latitude D810 with XP, SP2 and all the latest MS updates has a built-in Intel PRO/Wireless 2200BG adapter in it that has worked fine for ages. I recently updated my drivers for it and suddenly, when using the PROSet/Wireless software to manage the wireless connection, I get the message "No supported wireless adapters in the system". On the other hand, as soon as I check off the "Use Windows to configure my wireless network settings" checkbox in the Wireless Network Connection properties window, the adapter is recognized by Windows (but still not by the Intel software) and everything works fine. In other words, it appears the adapter is working fine, but the Intel softwre is somehow unable to see it even though the Windows software can.

Obviously I have a workaround to the problem - just keep letting Windows do it and forget about having the Intel software do it - but it worked prior to the driver upgrades and it even worked once after the driver upgrades, so I'm just concerned that this is the beginning of flakiness that may eventually affect even my workaround.

Has anyone seen this? Any suggestions?

helmecj01 · Answer

hi try roll back driver

volcano11 · Answer

If you read through some of the messages on this forum, you will likely find many people reporting problems with the latest version of the Intel ProSet Utility. I would advise either going back to the older version of the Utility (not the drivers) or using Windows to manage the wireless network until Intel fixes the bugs.

Steve

kscurtis · Answer

Thanks. It hadn't occured to me that I could probably go back to old utility while keeping the most current drivers. Given that I think both were installed by the same InstallShielf package, do you have a suggestion on what files I should be looking for? I just need a few hints and I can probably figure it out from there.

volcano11 · Answer

Now that I think about it, the Intel is packaging their updates, I.m not sure that you can keep the drivers and install an older version of the utility, but you might want to check the availability on the Intel web site, rather than the Dell web site.   I know Intel is aware of the problem, so there should ba a fix soon, so the best option may be to use the Windows utility until Intel comes up with a fix.   Steve

kscurtis · Answer

Thanks Steve. I'll try both. As long as Intel realizes the problem, that alone makes me feel better because at least it's probably not related to something specific on my machine - it's obviously a systemic problem with their software.

Thanks again.

Networking, Internet, & Bluetooth

Intel PROSet/Wireless software doesn't recognize working adapter

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