To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
I didn't see any real new information but here is the ipconfig/all listing from the bad computer: Thanks for any help you can suggest. Here is some more information. The Wireless Access Point follows the 802.11 b and g protocol. The good laptop has an adapter that is compatible with a, b and g while the Dell Wireless 1350 Wireless Mini-PCI card is only b 7 g.
Microsoft Windows [Version 5.1.2600] (C) Copyright 1985 - 2001 Microsoft Corp.
C:\Documents and Settings\Laura>ipconfig/all
WIndows IP Configuration
Host Name ............. : LAURA9200 Primary DNS Suffix..... : Node Type.............. : Unknown IP Routing Enabled..... : No WINS Proxy Enabled..... : No
Ethernet adapter Local Area Connection:
Media State........ : Media disconnected Description........ : Broadcom 440x 10/100 Integrated Controller Physical Address... : 00-11-43-6C-90-BF
Ethernet adapter Wireless Network Connection:
Media State........ : Media disconnected Description........ : Dell Wireless 1350 WLAN Mini-PCI card Physical Address... : 00-0B-7D-1A-25-9D
Try the following. Open Network Connections, right click your wireless connection and select Properties. Find the Internet Protocol (TCP/IP), select it, then click on the properties button. Put a check mark next to "Obtain an IP address automatically", and, if necessary, put a check mark next to "Obtain DNS server address automatically".
I am not sure what is going on. I re-booted a few times this morning and it still wouldn't connect. I have left it along and just discovered that it is connected - but I didn't do anything to any of the settings. I did notice yesterday that my router which drives the Wireless Access Point showed this computer as connected to the network (had assigned it an IP address) but the laptop just wasn't connecting). Seems to be pretty solid right now but I will re-boot it to make sure that it comes up again (can't be afraid to move the laptop if I need to).
By the way, the laptop was already set to automatically obtain the IP address and to obtain the DNS server address automatically.
Thanks for responding. Anyone suggest why it was so flaky the last few days?
Unfortunately, as I suspected, I re-booted the laptop and it is having the same problem trying to connect to the network. It seems to get connected for a few sections and if I hover over the "bars" in the system tray, it will even tell me that the signal strength is strong and the ip address is 192.168.1.12 but then it disconnects.
I can go to my router and it does show the laptop as being assigned an IP address (see above). Very frustrating and I don't really know what to do other than buy an external wireless adapter.
Oops! I thought I had responded already. It didn't do anything to disable WEP. It still tries to acquire the network but after a few seconds it just cannot connect.
I tried to uninstall the Wireless WLAN PCI card and re-install but it still stores the wireless networks. I would like to re-initialize everything but cannot seem to do that. While I was trying everything, I changed the network to an adhoc network to force channel 6 that the Wireless Access Point was using and it now shows up as an untitled network but it doesn't show up in the available networks. I then created a non-broadcasting network but it still won't connect. Arghhhh!
Any suggestions would be greatly appreciated. I would like to get back to ground zero first but I am seriously contemplating an external PCMCIA wireless adapter. Would re-installing the Dell Wireless Utility do me anything?
Very Frustrated. I have gone into the advanced settings for the wireless adapter and even changd the wireless mode from "b" to "g" and it didn't do anything.
If I hover over the signal strength icon in the system tray, and right-click to "LINK to" my network, the message show 54M bps, Signal Strength: Excellent, Status is either "acquiring network address" or Connected and then it does show the correct IP address which is what I get if I go the the hard-wired router that drives the Wireless Access Point. It is almost as if it is timing out before it can really lock onto it but I don't see any settings for this. I have even brought the laptop right next to the WAP and it acts exactly the same way.
Try the following. Go into Device Manager, expand the listing for Network Adapers, right click the wireless adapter, select Properties, click on the Advanced tab. Find "Bluetooth Collaboaration" in the list and set it to "Disabled". See if that fixes it.
I thnk I tried that when I discovered the advanced tab. Yes, I just confirmed that I did disable the Bluetooth Collaboration the last time I went into the advanced tab.
Steve, I really appreciate all of the time you are spending with me (especially on a Sunday when I am working in my retail store anyway). Do you think it is time to re-install everything (although I swear that I have uninstalled the drivers for the mini-PCI card. I would love to get rid of all of the settings and networks from the system and have it start fresh. Is there a way to do that? Should I try to physically remove the mini-PCI card and then uninstall the drivers. Obviously, grasping at straws right now.
Just to add to this thread I have spent the best part of the day trying to connect a brand new Dell Vostro 1700 to an existing WPN802 Access Point. It too has the same symptoms - tries to connect then bombs out. I have installed the latest firmware on the WPN802. I have also tried everything that has been suggested so far. I have also disabled the 108MBps mode on the Netgear. I have tried connecting with both Intel and Windows Tools.
The Vostro will connect quite happily to the 54MB Wireless Port on the Speedtouch 608WL Router. Unfortunately this router does not have the range to reach the intended laptop location nor cannot it be relocated - hence the purchase of the WPN802!
It would seem that there is an incompatibility between the Dell Wireless implementation and the Netgear Implementation.
It is good to hear I wasn't crazy. I stopped trying to get it to work when I found an available hard-wired network cable available. Not the best solution but it worked for me. I would be interested in hearing what Dell and Netgear have to say about it. Can you keep us posted?
volcano11
2 Intern
•
28K Posts
0
June 18th, 2008 18:00
To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Steve
SPACEsd
8 Posts
0
June 18th, 2008 20:00
I didn't see any real new information but here is the ipconfig/all listing from the bad computer: Thanks for any help you can suggest. Here is some more information. The Wireless Access Point follows the 802.11 b and g protocol. The good laptop has an adapter that is compatible with a, b and g while the Dell Wireless 1350 Wireless Mini-PCI card is only b 7 g.
Microsoft Windows [Version 5.1.2600]
(C) Copyright 1985 - 2001 Microsoft Corp.
C:\Documents and Settings\Laura>ipconfig/all
WIndows IP Configuration
Host Name ............. : LAURA9200
Primary DNS Suffix..... :
Node Type.............. : Unknown
IP Routing Enabled..... : No
WINS Proxy Enabled..... : No
Ethernet adapter Local Area Connection:
Media State........ : Media disconnected
Description........ : Broadcom 440x 10/100 Integrated Controller
Physical Address... : 00-11-43-6C-90-BF
Ethernet adapter Wireless Network Connection:
Media State........ : Media disconnected
Description........ : Dell Wireless 1350 WLAN Mini-PCI card
Physical Address... : 00-0B-7D-1A-25-9D
volcano11
2 Intern
•
28K Posts
0
June 19th, 2008 20:00
Try the following. Open Network Connections, right click your wireless connection and select Properties. Find the Internet Protocol (TCP/IP), select it, then click on the properties button. Put a check mark next to "Obtain an IP address automatically", and, if necessary, put a check mark next to "Obtain DNS server address automatically".
Steve
SPACEsd
8 Posts
0
June 20th, 2008 00:00
I am not sure what is going on. I re-booted a few times this morning and it still wouldn't connect. I have left it along and just discovered that it is connected - but I didn't do anything to any of the settings. I did notice yesterday that my router which drives the Wireless Access Point showed this computer as connected to the network (had assigned it an IP address) but the laptop just wasn't connecting). Seems to be pretty solid right now but I will re-boot it to make sure that it comes up again (can't be afraid to move the laptop if I need to).
By the way, the laptop was already set to automatically obtain the IP address and to obtain the DNS server address automatically.
Thanks for responding. Anyone suggest why it was so flaky the last few days?
SPACEsd
8 Posts
0
June 20th, 2008 04:00
Unfortunately, as I suspected, I re-booted the laptop and it is having the same problem trying to connect to the network. It seems to get connected for a few sections and if I hover over the "bars" in the system tray, it will even tell me that the signal strength is strong and the ip address is 192.168.1.12 but then it disconnects.
I can go to my router and it does show the laptop as being assigned an IP address (see above). Very frustrating and I don't really know what to do other than buy an external wireless adapter.
volcano11
2 Intern
•
28K Posts
0
June 20th, 2008 13:00
If you temporarily disable the WEP encryption, does the problem go away?
Steve
SPACEsd
8 Posts
0
June 22nd, 2008 22:00
Oops! I thought I had responded already. It didn't do anything to disable WEP. It still tries to acquire the network but after a few seconds it just cannot connect.
I tried to uninstall the Wireless WLAN PCI card and re-install but it still stores the wireless networks. I would like to re-initialize everything but cannot seem to do that. While I was trying everything, I changed the network to an adhoc network to force channel 6 that the Wireless Access Point was using and it now shows up as an untitled network but it doesn't show up in the available networks. I then created a non-broadcasting network but it still won't connect. Arghhhh!
Any suggestions would be greatly appreciated. I would like to get back to ground zero first but I am seriously contemplating an external PCMCIA wireless adapter. Would re-installing the Dell Wireless Utility do me anything?
Thanks
SPACEsd
8 Posts
0
June 22nd, 2008 22:00
Very Frustrated. I have gone into the advanced settings for the wireless adapter and even changd the wireless mode from "b" to "g" and it didn't do anything.
If I hover over the signal strength icon in the system tray, and right-click to "LINK to" my network, the message show 54M bps, Signal Strength: Excellent, Status is either "acquiring network address" or Connected and then it does show the correct IP address which is what I get if I go the the hard-wired router that drives the Wireless Access Point. It is almost as if it is timing out before it can really lock onto it but I don't see any settings for this. I have even brought the laptop right next to the WAP and it acts exactly the same way.
volcano11
2 Intern
•
28K Posts
0
June 23rd, 2008 00:00
Try the following. Go into Device Manager, expand the listing for Network Adapers, right click the wireless adapter, select Properties, click on the Advanced tab. Find "Bluetooth Collaboaration" in the list and set it to "Disabled". See if that fixes it.
Steve
SPACEsd
8 Posts
0
June 23rd, 2008 00:00
I thnk I tried that when I discovered the advanced tab. Yes, I just confirmed that I did disable the Bluetooth Collaboration the last time I went into the advanced tab.
Steve, I really appreciate all of the time you are spending with me (especially on a Sunday when I am working in my retail store anyway). Do you think it is time to re-install everything (although I swear that I have uninstalled the drivers for the mini-PCI card. I would love to get rid of all of the settings and networks from the system and have it start fresh. Is there a way to do that? Should I try to physically remove the mini-PCI card and then uninstall the drivers. Obviously, grasping at straws right now.
grumpyfrank
1 Message
0
July 17th, 2008 16:00
Just to add to this thread I have spent the best part of the day trying to connect a brand new Dell Vostro 1700 to an existing WPN802 Access Point. It too has the same symptoms - tries to connect then bombs out. I have installed the latest firmware on the WPN802. I have also tried everything that has been suggested so far. I have also disabled the 108MBps mode on the Netgear. I have tried connecting with both Intel and Windows Tools.
The Vostro will connect quite happily to the 54MB Wireless Port on the Speedtouch 608WL Router. Unfortunately this router does not have the range to reach the intended laptop location nor cannot it be relocated - hence the purchase of the WPN802!
It would seem that there is an incompatibility between the Dell Wireless implementation and the Netgear Implementation.
SPACEsd
8 Posts
0
July 17th, 2008 18:00