internet connection problem after HDD replacement

Question

Hi there. The HDD on my PC crashed last month and I had to replace it with a new one. After I reinstalled Windows XP, my PC could not connect to internet even though it worked perfectly before the HDD problem. I have downloaded all the necessary drivers from Dell website and reinstalled them but it still does not work. When I tried to set up my broadband connection to NTL with a set-up CD provided by them, it said: 'Network error. We could not renew your IP address'. I don't know what to do. My PC is a Dell Inspiron 510m. And the modem is Internal 56k v.92 modem. Does anyone know what the problem is? Thanks a million. Message Edited by anh_cu_do on 10-16-2006 07:05 AM Message Edited by anh_cu_do on 10-16-2006 07:15 AM

jmwills · Answer

When you reloaded all the drivers, did you alos load the Chip Set driver? Without it, the others can not communicate to the system board.

jmwills · Answer

Trt it again, download it once more.

anh_cu_do · Answer

I just realised that the Chip set driver for Inspiron 510m, Windows XP on DEll Website was released on 6/23/2006. My computer was bought in January 2005. Is this the reason why I could not install it into my computer? And I am also surprised why Dell did not send me a drivers-set CD when I order the laptop in case the HDD crashed like this time. So frustrating... Thanks to anyone who is willing to help me.

anh_cu_do · Answer

I did try to reload the Chip set driver from DEll website but it would not install because 'a file was missing'. I am sure it was only file I could find on the website.

Gina Q · Answer

Please install the Notebook System Software on the system before installing the chipset driver. It is located under the System and Configuration Utility. On the newer portables and desktops this software must be installed before the chipset.

jmwills · Answer

Nice to know Gina. I was under the assumption that the NSS included most of the critical drivers . Just exactly what is in there?

Gina Q · Answer

It has some additional drives (including USB) and updates that need to be loaded first. However, not all systems require this software. User must look under the topic of System Configuration Utilities and if it is listed there they need to install this first. Message Edited by DELL-Gina on 10-17-2006 05:05 PM

jmwills · Answer

Unfortunately that is spyware. Go to Microsoft; download and update their Windows Defender program and do a full scan

anh_cu_do · Answer

Jmwills, thanks a lot for your tip. The new chip set driver could not be installed but I found an older version on Dell website and, thank god, it works. However, whenever I connect my PC to internet, there is this message popping up every 10-15 minutes: Message from SECURITY to ALERT on (time) (date) Stop! Registry Cleaner Recommended. To fix the errors please do the following: Download the Registry Repair from http://reginsepro.com Install Registry Repair Run Registry Repair Reboot your computer Failure to act now may lead to data loss and corruption   I did that but it did not help. I am still getting the same message. Is it because I have installed many drivers that my computer does not need?   Regarding the Notebook System Software, I have tried to install it twice but it said 'Your computer does not support this operating system'???   Thank you all ever so much. I should have joined this forum months ago.

TadN · Answer

http://www.microsoft.com/athome/security/spyware/software/default.mspx

anh_cu_do · Answer

The wizard is interrupted everytime I attempt to install it.

jmwills · Answer

Why can't you download SP2?

anh_cu_do · Answer

Thanks for the advice. But I could not install and run Windows Defender because I don't have Windows XP Service Pack 2, which I could not install, either from Microsoft Website or from a disk provided by my Uni. Sorry for being a pain but I know absolutely nothing about computers.

jmwills · Answer

Turn off your anti-virus and spyware program prior to installing.

jmwills · Answer

Did turning off the AV do the trick?  Now, go and download Defender and scan that machine!!:smileyhappy:

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