Internet Connectivity Issues

Question

Dell XPS 17..... I'm going to post this here since my major problem is in this area, but honestly I'm just beyond frustrated.  Some sort of virus wiped my hard drive, so I had to reinstall Windows 7 and all the drivers....since then I've had constant issues with my computer....I reinstalled again, and while most (except a battery issue regarding charge and my USB 3.0 ports not working) cleared up the internet problem seems to have gotten worse.  My internet connection works fine, especially immediately after reinstalling....in other words, I'm not dropping from my linksys server at all. But Firefox/IE quickly gets caught up after a few minutes idling, missing graphics, failures to connect to pages, making most pages a bear to view, basically at dialup speed or worse. Questions worth considering: -What the heck is going on? -I don't have a factory image disc (thanks, Dell /sarc) since my hard drive was wiped, so is there something I'm missing? -Possibility of wireless card issues/burnout???? My wireless card is the Centrino Wireless-N + WiMax 6150. And please don't suggest that I make sure I reinstall the drivers in order; this is my fourth try and I'm becoming something of an expert in Dell Drivers.  For the record, though, here's the order I installed drivers: 1: Dell System Software 2:  Intel Management Engine Interface (Chipset) 3:  Huron River/Intel Drivers (Chipset) 4:  Intel Video Driver Setup 5:  Nvidia Video Driver 6:  Audio Driver 7:  Ethernet Driver 8: Network Card Driver/Intel (newest update from their homepage; does work a little better than older versions) 9: Touchpad 10: USB3 driver 11: Webcam

DELL-Manpreet C · Answer

Hi,

I appreciate your expertise. This is the correct order to install the drivers.

Please observe the system in 'Safe Mode with Networking'. To access Safe mode, restart PC and press F8 key as soon as the Dell logo appears. Use the down arrow key to highlight 'Safe Mode with Networking' and press Enter.

Please share the ping results for few websites in Normal mode as well as Safe mode:

Click Start button, type cmd in the search box and press Enter.
Type ping dell.com (or a different website address) and press Enter.
Share the ping results.

Moreover, try to reset Internet explorer. You can use this fix-it: http://bit.ly/TEtNI0.
The manual steps are as follows:

Exit all programs, including Internet Explorer.
If you use Windows7, click Start button.
Type the following command in the 'Search Programs and Files' box, and then press Enter: inetcpl.cpl
The 'Internet Options' dialog box appears.
Click the 'Advanced' tab.
Under 'Reset Internet Explorer settings', click 'Reset'. Then click 'Reset' again.
Click to select the 'Delete personal settings'check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
When Internet Explorer finishes resetting the settings, click 'Close' in the 'Reset Internet Explorer Settings' dialog box.
Start Internet Explorer again.

Clear the cache and cookies for Firefox. Here is the link for your reference: http://bit.ly/OZUYAi.
Please update Java as well as Adobe flash player.

Hope this helps.
Please revert for any further queries.

highlandersport · Answer

Here's the results in Normal mode; I tried weather.com twice after it timed out.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Bryan!>ping espn.com

Pinging espn.com [199.181.132.250] with 32 bytes of data:
Reply from 199.181.132.250: bytes=32 time=22ms TTL=244
Reply from 199.181.132.250: bytes=32 time=22ms TTL=244
Reply from 199.181.132.250: bytes=32 time=20ms TTL=244
Reply from 199.181.132.250: bytes=32 time=45ms TTL=244

Ping statistics for 199.181.132.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 45ms, Average = 27ms

C:\Users\Bryan!>ping dell.com

Pinging dell.com [143.166.224.244] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 143.166.224.244:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping hotair.com

Pinging hotair.com [74.84.198.233] with 32 bytes of data:
Reply from 74.84.198.233: bytes=32 time=93ms TTL=246
Reply from 74.84.198.233: bytes=32 time=93ms TTL=246
Reply from 74.84.198.233: bytes=32 time=90ms TTL=246
Reply from 74.84.198.233: bytes=32 time=88ms TTL=246

Ping statistics for 74.84.198.233:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 88ms, Maximum = 93ms, Average = 91ms

C:\Users\Bryan!>ping latimes.com

Pinging latimes.com [163.192.187.17] with 32 bytes of data:
Reply from 163.192.187.17: bytes=32 time=96ms TTL=244
Reply from 163.192.187.17: bytes=32 time=96ms TTL=244
Reply from 163.192.187.17: bytes=32 time=94ms TTL=244
Reply from 163.192.187.17: bytes=32 time=93ms TTL=244

Ping statistics for 163.192.187.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 93ms, Maximum = 96ms, Average = 94ms

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.80.132] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 96.8.80.132:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.83.132] with 32 bytes of data:
Reply from 96.8.83.132: bytes=32 time=79ms TTL=243
Reply from 96.8.83.132: bytes=32 time=87ms TTL=243
Reply from 96.8.83.132: bytes=32 time=104ms TTL=243
Reply from 96.8.83.132: bytes=32 time=97ms TTL=243

Ping statistics for 96.8.83.132:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 79ms, Maximum = 104ms, Average = 91ms

highlandersport · Answer

Here are the safe mode results.....weather.com took a couple extra tries.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Bryan!>ping espn.com

Pinging espn.com [199.181.132.250] with 32 bytes of data:
Reply from 199.181.132.250: bytes=32 time=51ms TTL=244
Reply from 199.181.132.250: bytes=32 time=21ms TTL=244
Reply from 199.181.132.250: bytes=32 time=29ms TTL=244
Reply from 199.181.132.250: bytes=32 time=69ms TTL=244

Ping statistics for 199.181.132.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 69ms, Average = 42ms

C:\Users\Bryan!>ping dell.com

Pinging dell.com [143.166.83.38] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 143.166.83.38:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping hotair.com

Pinging hotair.com [74.84.198.233] with 32 bytes of data:
Reply from 74.84.198.233: bytes=32 time=80ms TTL=246
Reply from 74.84.198.233: bytes=32 time=79ms TTL=246
Reply from 74.84.198.233: bytes=32 time=80ms TTL=246
Reply from 74.84.198.233: bytes=32 time=84ms TTL=246

Ping statistics for 74.84.198.233:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 79ms, Maximum = 84ms, Average = 80ms

C:\Users\Bryan!>ping latimes.com

Pinging latimes.com [163.192.187.17] with 32 bytes of data:
Reply from 163.192.187.17: bytes=32 time=95ms TTL=244
Reply from 163.192.187.17: bytes=32 time=100ms TTL=244
Reply from 163.192.187.17: bytes=32 time=98ms TTL=244
Reply from 163.192.187.17: bytes=32 time=98ms TTL=244

Ping statistics for 163.192.187.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 95ms, Maximum = 100ms, Average = 97ms

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.81.132] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 96.8.81.132:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.81.132] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 96.8.81.132:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.81.132] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 96.8.81.132:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Bryan!>ping weather.com

Pinging weather.com [96.8.83.132] with 32 bytes of data:
Reply from 96.8.83.132: bytes=32 time=99ms TTL=243
Reply from 96.8.83.132: bytes=32 time=100ms TTL=243
Reply from 96.8.83.132: bytes=32 time=100ms TTL=243
Reply from 96.8.83.132: bytes=32 time=100ms TTL=243

Ping statistics for 96.8.83.132:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 99ms, Maximum = 100ms, Average = 99ms

highlandersport · Answer

Thanks for the post; I have no idea what the results mean though they all look pretty close; I still have no idea why at various moments whatever browser I'm using chooses to stall at various points and chooses not to load.  I did update/install Java, that seems to have helped a little bit.  I already had Flash installed and since it was basically reinstalled yesterday the cache level on Firefox was pretty low.  I'll update later tonight since I really haven't used the internet enough today to see if the hangups are continuing on a mass scale, but thanks again for the help so far!

DELL-Manpreet C · Answer

Thank you for the response.

Which firewall is installed on the computer? Try to uninstall it and observe the browsers. Please try this fix-it for Windows Firewall: http://bit.ly/SrXu0c.
Did you try to reset Internet explorer?

You can try to perform the Dell Diagnostics to determine if there is any hardware failure. To perform the diagnostics, follow the steps:
1. Turn off the computer; press and hold the key, push the power button and release the keys simultaneously.
2. A blue screen will appear stating Pre-boot System Assessment .
3. A screen will appear with a message 'Were color bars displayed?(y/n).
4. Press 'Y' key if the color bars are displayed properly.
5. If you get any error code, make a note of it and continue testing.
6. Please share the error code(s) if any.

Does the issue persist in a different user account?

Keep me posted with the status.

DELL-Manpreet C · Answer

Hi, Please share the status of the troubleshooting steps performed. Are you still facing issues with browsing the internet?

Networking, Internet, & Bluetooth

Was this post helpful?