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setter

10 Posts

5592

April 16th, 2004 00:00

Internet Explorer has encountered a problem and needs to close...

The message," Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience........"  keeps appearing on my screen while I am on-line, and when I send an error report, I lose everything I was working on.  This happens several times in an hour.  I have a Dimension 4600i and I'm using Windows XP .  This has happened for about three weeks now and seems to be happening more and more each day.  Anyone familiar with this situation?  Can someone help?

mhelms23

10 Posts

April 16th, 2004 01:00

You need to run a anti-spyware program such as Spybot Search and Destroy or Ad-Aware. After, do a search on you computer for the file "winshow.dll". If you find it delete it.

volcano11

2 Intern

 • 

28K Posts

April 16th, 2004 02:00

Setter,

mhelms23 is probably correct in suggesting that the problem is due to spyware or internet parasites, as this is the most common problem with Internet Explorer being reported these days.  To make sure, when you get that error message you will see a link that says something like "show details of the report being sent to Microsoft".  Click on that link and report back on the AppName and ModName involved in the error.

Steve

setter

10 Posts

April 17th, 2004 01:00

Thank you.  Spybot S.&D. seems to have done the trick.  The file "winshow.dll" did not appear anywhere after the search ran.

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