internet plus wireless not working but does with ethernet

Question

Model pp39L studio 1555 that i purchased in 2010. Internet and wireless not working only with ethernet conected to router. also noticed the wireless tab to turn on and off on keyboard not working along with eject button for cd disk. tried the Fn & F2 button to turn on wireless but didnt work.  Wireless and internet was working  but  found out my email was hi jacked  so changed my password and then noticed the wireless not working. Any help would be appreciated. Thanks, Mark

PudgyOne · Answer

buggsy12,   What virus program and firewall are you using?   Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.     Rick

buggsy12 · Answer

Microsoft Windows [Version 6.0.6002]Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32> systeminfoHost Name: OS Name: Microsoftr Windows VistaT Home PremiumOS Version: 6.0.6002 Service Pack 2 Build 6002OS Manufacturer: Microsoft CorporationOS Configuration: Standalone WorkstationOS Build Type: Multiprocessor FreeRegistered Owner: Registered Organization:Product ID: Original Install Date: 8/6/2009, 1:01:08 PMSystem Boot Time: 6/8/2013, 7:04:13 AMSystem Manufacturer: Dell Inc.System Model: Studio 1555System Type: x64-based PCProcessor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIntel ~2100 MhzBIOS Version: Dell Inc. A12, 8/11/2010Windows Directory: C:\WindowsSystem Directory: C:\Windows\system32Boot Device: \Device\HarddiskVolume3System Locale: en-us;English (United States)Input Locale: en-us;English (United States)Time Zone: (GMT-05:00) Eastern Time (US & Canada)Total Physical Memory: 3,932 MBAvailable Physical Memory: 1,996 MBPage File: Max Size: 8,061 MBPage File: Available: 6,087 MBPage File: In Use: 1,974 MBPage File Location(s): C:\pagefile.sysDomain: WORKGROUPLogon Server: \MARKBUGARA-PCHotfix(s): 384 Hotfix(s) Installed. [01]: {A8686D24-1E89-43A1-973E-05A258D2B3F8} [02]: {AC76BA86-7AD7-0000-2550-7A8C400A1017} [03]: {05EF7161-807E-4A8B-BAB6-D816B83603D8} [04]: KB971513 [05]: KB971512 [06]: 944036 [07]: 982861 [08]: KB960362 [09]: KB959175 [10]: KB971514 [11]: KB2761494 [12]: KB2079403 [13]: KB2117917 [14]: KB2141007 [15]: KB2158563 [16]: KB2160329 [17]: KB2183461 [18]: KB2207566 [19]: KB2281679 [20]: KB2286198 [21]: KB2296011 [22]: KB2296199 [23]: KB2305420 [24]: KB2345886 [25]: KB2347290 [26]: KB2360131 [27]: KB2360131 [28]: KB2362765 [29]: KB2378111 [30]: KB2387149 [31]: KB2388210 [32]: KB2393802 [33]: KB2412687 [34]: KB2416400 [35]: KB2416470 [36]: KB2419640 [37]: KB2423089 [38]: KB2436673 [39]: KB2442962 [40]: KB2443685 [41]: KB2447568 [42]: KB2449742 [43]: KB2467659 [44]: KB2476490 [45]: KB2478660 [46]: KB2478935 [47]: KB2479628 [48]: KB2479943 [49]: KB2481109 [50]: KB2482017 [51]: KB2483185 [52]: KB2485376 [53]: KB2492386 [54]: KB2503658 [55]: KB2503665 [56]: KB2505189 [57]: KB2506014 [58]: KB2506212 [59]: KB2506223 [60]: KB2507618 [61]: KB2507938 [62]: KB2508272 [63]: KB2508429 [64]: KB2509553 [65]: KB2511455 [66]: KB2518866 [67]: KB2522422 [68]: KB2524375 [69]: KB2525694 [70]: KB2530548 [71]: KB2532531 [72]: KB2533623 [73]: KB2535512 [74]: KB2536275 [75]: KB2536276 [76]: KB2539633 [77]: KB2541763 [78]: KB2544893 [79]: KB2545698 [80]: KB2555917 [81]: KB2556532 [82]: KB2559049 [83]: KB2562937 [84]: KB2563227 [85]: KB2563894 [86]: KB2564958 [87]: KB2567053 [88]: KB2567680 [89]: KB2570791 [90]: KB2570947 [91]: KB2572075 [92]: KB2579686 [93]: KB2584146 [94]: KB2585542 [95]: KB2586448 [96]: KB2588516 [97]: KB2598479 [98]: KB2604094 [99]: KB2604105 [100]: KB2607712 [101]: KB2616676 [102]: KB2618444 [103]: KB2618451 [104]: KB2619339 [105]: KB2620704 [106]: KB2620712 [107]: KB2621440 [108]: KB2631813 [109]: KB2633874 [110]: KB2633952 [111]: KB2639417 [112]: KB2641653 [113]: KB2641690 [114]: KB2644615 [115]: KB2645640 [116]: KB2646524 [117]: KB2647516 [118]: KB2647518 [119]: KB2653956 [120]: KB2654428 [121]: KB2655992 [122]: KB2656362 [123]: KB2656374 [124]: KB2656409 [125]: KB2658846 [126]: KB2659262 [127]: KB2660465 [128]: KB2660649 [129]: KB2661254 [130]: KB2665364 [131]: KB2675157 [132]: KB2676562 [133]: KB2677070 [134]: KB2679255 [135]: KB2685939 [136]: KB2686833 [137]: KB2688338 [138]: KB2690533 [139]: KB2691442 [140]: KB2695962 [141]: KB2698365 [142]: KB2699988 [143]: KB2705219 [144]: KB2709162 [145]: KB2712808 [146]: KB2718523 [147]: KB2718704 [148]: KB2719177 [149]: KB2719985 [150]: KB2722913 [151]: KB2724197 [152]: KB2727528 [153]: KB2729453 [154]: KB2731847 [155]: KB2736233 [156]: KB2742601 [157]: KB2744842 [158]: KB2748349 [159]: KB2749655 [160]: KB2753842 [161]: KB2756822 [162]: KB2756919 [163]: KB2757638 [164]: KB2758857 [165]: KB2761226 [166]: KB2761451 [167]: KB2761465 [168]: KB2763674 [169]: KB2770660 [170]: KB2778344 [171]: KB2778930 [172]: KB2779030 [173]: KB2779562 [174]: KB2780091 [175]: KB2785220 [176]: KB2789646 [177]: KB2790655 [178]: KB2792100 [179]: KB2797052 [180]: KB2799494 [181]: KB2804580 [182]: KB2807986 [183]: KB2808735 [184]: KB2809289 [185]: KB2813170 [186]: KB2813345 [187]: KB2817183 [188]: KB2820197 [189]: KB2820917 [190]: KB2823324 [191]: KB2829361 [192]: KB2829530 [193]: KB2830290 [194]: KB2840149 [195]: KB2847204 [196]: KB905866 [197]: KB935509 [198]: KB937287 [199]: KB938371 [200]: KB938464 [201]: KB941693 [202]: KB945518 [203]: KB945533 [204]: KB946084 [205]: KB946927 [206]: KB948278 [207]: KB948609 [208]: KB948610 [209]: KB948643 [210]: KB948881 [211]: KB949466 [212]: KB949537 [213]: KB950124 [214]: KB950125 [215]: KB950186 [216]: KB950233 [217]: KB950570 [218]: KB950762 [219]: KB950974 [220]: KB951066 [221]: KB951376 [222]: KB951618 [223]: KB951698 [224]: KB951978 [225]: KB952004 [226]: KB952069 [227]: KB952287 [228]: KB952709 [229]: KB952714 [230]: KB952880 [231]: KB953026 [232]: KB953155 [233]: KB953186 [234]: KB953403 [235]: KB953631 [236]: KB953733 [237]: KB954154 [238]: KB954155 [239]: KB954434 [240]: KB954459 [241]: KB954708 [242]: KB955020 [243]: KB955069 [244]: KB9Network Card(s): 2 NIC(s) Installed. [01]: Broadcom NetLink (TM) Gigabit Ethernet Connection Name: Local Area Connection DHCP Enabled: Yes DHCP Server: 192.168.1.1 IP address(es) [01]: 192.168.1.8 [02]: fe80::9864:7769:fea7:f3ee [02]: Intel(R) WiFi Link 5100 AGN Connection Name: Wireless Network Connection Status: Media disconnected C:\Windows\system32> Thanks Rick for responding. Have Microsoft security Essentials as virus protection. windows firewall I beleive.Anything else u may need to know?

PudgyOne · Answer

buggsy12,

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Places to look to see if your Connection is enabled

Rick

buggsy12 · Answer

BIOS is enabled. went to windows mobility center,wireless button is activated but says not conected

PudgyOne · Answer

buggsy12,   Your router, does it use Mac address filtering?   Try reading... Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers     Rick

buggsy12 · Answer

im positive its my laptop. took it to a starbucks. wouldnt connect there either. someone told me to get a wireless usb adapter for a quick fix. would rather be able to fix  my laptop if its not a software, driver or wireless card issue

Networking, Internet, & Bluetooth

internet plus wireless not working but does with ethernet

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