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9630
April 23rd, 2008 14:00
Internet troubles
I recently had to remove and replace my "dell wireless 1390 WLAN mini-card" from my Inspiron 6400 laptop because it had come loose with travel. After readjusting the card, the card is now functioning properly and can connect to routers. However my computer is not able to connect to the internet, either by when connected through routers or with a direct connection.
I have windows vista, and in device manager, both my network adapter cards are installed and updated. And when attempting to diagonose the problem, my computer only tells me that the 1390 wireless card is experiencing driver or hardware related issues and to update the cards.
I have attempted to install my factory defaults, using F2 at start up, and I am still unable to connect. I can't seem to find any solutions on the net that are applicable to my problem. Any suggestions on how to fix this? Thanks
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volcano11
2 Intern
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28K Posts
0
April 23rd, 2008 21:00
Try the following. Get the latest Vista drivers for the wireless card from the Dell download site and have them ready on the problem computer. Then, boot to Safe Mode and uninstall the wireless adapter. Reboot to normal mode, cancel the "New Hardware Wizard", if it starts, then run the file you downloaded to reinstall the wireless adapter. Let us know if that fixes the problem.
Steve
Lady Tech
34 Posts
0
April 24th, 2008 04:00
Hi,
What do you mean by this
"the [WLAN] card is now functioning properly and can connect to routers. However my computer is not able to connect to the internet, either by when connected through routers or with a direct connection."
Do you mean the WLAN connection status shows Connected but IE will not open webpages? Meaning it can ping default gateway but not websites? Or do you mean the wireless connection is now working fine but that your regular LAN (wired/ethernet) is not?
Please clarify.
ludviski
5 Posts
0
April 24th, 2008 13:00
Hi,
Yes sorry for being to vague, I meant that my wireless connection is now working fine but that your regular LAN (wired/ethernet) is not.
I am able to connect to a wireless network, but the not the internet. And if I plug in an ethernet cable my computer doesn't even recognize it.
I have noticed however today that while trying to diagnose why my computer would not complete the connection to the internet, that it now tells me that my "wireless network connection is not configured to use the IP protocol".
Thanks
ludviski
5 Posts
0
April 24th, 2008 14:00
I first un-installed only the wireless card, and found that my problems persisted, but after un-installing both my wireless and local internet card, I once again have access to the internet!
Thanks for you help, it's much appreciated.
Lady Tech
34 Posts
0
April 24th, 2008 22:00
Great. Good to know that. :)