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8689
January 5th, 2004 22:00
IP Address Problems Keeping Me from Connecting
I posted in Windows XP but the moderator suggested I post here. It's been three days since my problem started.
My Dell is a Dimension 4500 Pentium 4 with 512mb mem running Windows XP.
I have cable internet. My modem is connected to a router because there are at times two computers connected to it. The other computer has WIndows 98. Yesterday morning I was unable to connect and thought it was a temporary problem but as of today it still won't connect. I disconnected from the router and plugged directly into the modem but still no connection. After calling the cable support and going through different steps it was discovered that commands in the DOS prompt would not work. I kept getting the message that 'ipconfig' 'ping' or 'ipaddress' IS NOT RECOGNIZED AS AN INTERNAL OR EXTERNAL COMMAND, OPERABLE PROGRAM OR BATCH FILE. Also using the Repair option did not work either, it would fail because it could not Renew IP Address. After disconnecting my computer and putting the Windows 98 to the modem we were able to go to IP Configuration which showed the ip adddress the router uses and release it enabling me to connect to the internet. I am using the 98 to connect now. This can only be temporary for me because I want to use my computer with XP. I couldn't find the smilie with the tears!
Well once I turned off the Windows 98 pc and turned it on again an ip address is there that the cable tech person told me was a default ip address or it is the address that the router uses. So I have to realease, turn off the modem, turn off the pc then turn everything back on. If lucky I can get on the internet. This is all on the Windows 98. My XP even when it picks up the correct ip it won't connect.
By the way the 98 pc was not connected at the time I first experienced the problem.
Is this a Windows problem or could that router have messed up something? Although the tech support person was very patient and friendly and suggested I would probably have to reinstall my Windows XP I am hoping someone can offer another solution.
I have two problems not being able to connect with the same problem on both computers and not being able to run the commands at the DOS prompt on my XP.
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DELL-Cody
2.2K Posts
0
January 6th, 2004 13:00
Have there recently been any software or hardware changes to the Windows XP system? If so, you may want to try a System Restore back to a date before the software or hardware changes occurred, removing any additional hardware that was installed after that time.
If you cannot run ipconfig or ping from a command prompt, there may have been files deleted from your system. Has there been any "hard drive cleaning" software used in the recent past on your system?
If your Windows XP system can access the internet when connected directly to the cable modem, ensure your antivirus software is fully up-to-date, and then perform a full system scan. Also, you may need to run an excess software removal tool on your system such as AdAware or SpyBot.
jongkind
85 Posts
0
January 6th, 2004 18:00
loi_c,
Every 3-4 weeks my 4500 will neither pick up an ip adress from the router, nor directly connect to the internet via my cable modem. What you can try is:
-shut down the computer,
-remove the electricity plug from your computer
-wait 5 minutes
-attach the plug and start the computer again.
Although I don't think this an elegant solution it worked for me. You can give it a try.
Herman
lois_c
20 Posts
0
January 8th, 2004 23:00
I would have responded sooner but up until yesterday I was still having problems connecting. I finally out of frustration unplugged everything from their power sources Everything meaning the router, the modem, and both computers. I left these along for a day and a half.
When I reconnected everything, I used the router this time, I was back on the internet. I have no idea what happened to cause or correct the problem. What I find interesting, the day I unplugged everything I had someone come over with their pc and hooked it up to the modem with the same result, unable to connect and picking up the same bad ip addresses.
Now the only thing I have to do if I do anything is repairing my XP since the ipconfig and ping commands are still not functioning.
Thanks to all
lois
jongkind
85 Posts
0
January 9th, 2004 05:00
OK, so that is more or less the same behaviour as my 4500 sometimes displays. This problem is related to the network card, although you may not see this in your device manager. What I notice is that the lights on my router indicate that even in the powered down mode the networkcard is still active. After unplugging the 4500 of the power source the lights on the router went out. The implication of is that the network card wil only be re-set after unplugging it from its power source. By the way, 1.5 day is really long enough ;), 5 minutes or even less is sufficient.
About the ping command: it may help if you open de Dos screen, and run the ipconfig or ping command form the windows\system32 directory.
Herman
lois_c
20 Posts
0
January 9th, 2004 21:00
One and a half days is pretty long but I did that more out of frustration and just being a little tired of turning my pc, modem, and router on and off to no avail. I thought I would give myself a little break. I was beginning to get not so much obseessed with correcting the problem but darn it I was missing that internet more than I thought I would.
Thanks so much for your response.
lois
Yvel273
1 Message
0
February 6th, 2005 15:00
I don't think this is a problem specific to Dell computers because
I experienced a similar one with another well-known model.
I am able to establish the connection but afterwards the
IP-Address rcognition fails and nothing helps any more.
Even professionnels had no other suggestion than to
reboot the whole system and to retry with an empty "beast"
But no virus was detected and so I still hope that there
may be someone who has another idea and the "final solution"