ISP Crashes Computer!

Question

Hello, I am having a bit of trouble with my ISP.  It keeps coming up with an error message saying 'An error has occured.  If you receive this message repeatedly, please exit and close the (isp), them restart the (isp) program'.  At this point I cannot do anything with my PC except turn it off on the wall.  I have tried going through the ISP online help, but all the so called fixes they keep giving me don't work.  I have even un-installed everything to do with the ISP off my PC and re-installed it, which leads me to think that it is something to do with my PC.  Any ideas?  (Not sure if it's of any use, but I have posted a HJT log below) Thanks   Logfile of HijackThis v1.97.7Scan saved at 19:18:58, on 23/07/2004Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exeC:\Program Files\Norton AntiVirus
avapsvc.exeC:\WINDOWS\System32
vsvc32.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\BCMSMMSG.exeC:\WINDOWS\System32\DSentry.exeC:\PROGRA~1\NORTON~1
avapw32.exeC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXEC:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exeC:\Program Files\QuickTime\qttask.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exeC:\Program Files\Lexmark X74-X75\lxbbbmgr.exeC:\Program Files\Messenger Plus! 3\MsgPlus.exeC:\Program Files\Logitech\MouseWare\system\em_exec.exeC:\Program Files\Common Files\Real\Update_OBealsched.exeC:\Program Files\Lexmark X74-X75\lxbbbmon.exeC:\WINDOWS\System32\gsicon.exeC:\WINDOWS\System32\dslagent.exeC:\Program Files\Common Files\AOL\ACS\AOLDial.exeC:\Program Files\Spybot - Search & Destroy\TeaTimer.exeC:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exeC:\Program Files\AOL 9.0\aoltray.exeC:\Program Files\Digital Line Detect\DLG.exeC:\Program Files\MSN Messenger\msnmsgr.exeC:\Program Files\AOL 9.0\waol.exeC:\Program Files\AOL 9.0\shellmon.exeC:\Program Files\Common Files\AOL\aoltpspd.exeC:\Program Files\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/enu/gen/default.htmO2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocxO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dllO3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocxO3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exeO4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exeO4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1
avapw32.exeO4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe'O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXEO4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.ExeO4 - HKLM\..\Run: [AOL Spyware Protection] 'C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe'O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottimeO4 - HKLM\..\Run: [IMJPMIG8.1] 'C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE' /Spoil /RemAdvDef /Migration32O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXEO4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNCO4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNCO4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMENameO4 - HKLM\..\Run: [nwiz] nwiz.exe /installO4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exeO4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -kO4 - HKLM\..\Run: [Lexmark X74-X75] 'C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe'O4 - HKLM\..\Run: [MessengerPlus3] 'C:\Program Files\Messenger Plus! 3\MsgPlus.exe'O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osbootO4 - HKLM\..\Run: [GSICONEXE] gsicon.exeO4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USBO4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exeO4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exeO4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exeO4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exeO4 - HKCU\..\Run: [MessengerPlus3] 'C:\Program Files\Messenger Plus! 3\MsgPlus.exe' /WinStartO4 - HKCU\..\Run: [msnmsgr] 'C:\Program Files\MSN Messenger\msnmsgr.exe' /backgroundO4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exeO4 - Global Startup: Digital Line Detect.lnk = ?O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exeO8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar	oolbar.dll/SEARCH.HTMLO9 - Extra button: AOL Toolbar (HKLM)O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)O9 - Extra button: Real.com (HKLM)O9 - Extra button: Yahoo! Messenger (HKLM)O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)O9 - Extra button: Messenger (HKLM)O9 - Extra 'Tools' menuitem: Messenger (HKLM)O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cabO16 - DPF: {45EA0AE7-6656-4A21-98EE-40D18CB24F5A} (XChatroomsClient.client) - http://www.ukchatrooms.net/XChatroomsClient.CABO16 - DPF: {77772D3B-E7FD-481D-9613-24BE03C47766} (UKChatroomsClient.client) - http://www.ukchatrooms.net/UKChatroomsClient.CABO16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cabO16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dllO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cabO16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{7E9368F9-7D89-4FE8-9323-AB4EBDF9347B}: NameServer = 195.93.51.134O17 - HKLM\System\CCS\Services\Tcpip\..\{9194573C-BB54-4876-AA40-623AC9659172}: NameServer = 152.163.0.26 205.188.64.153

MichaelCretired · Answer

Paul2158,

Thanks for using the Dell Community Forum.

Actually I don't think there is anything physically wrong with the modem. Try posting this in the Virus/Spywear board and let's see what comes up there.

Also, who is your ISP by the way?

Paul2158 · Answer

It's AOL, but I wasn't sure if I was allowed to say lol

Networking, Internet, & Bluetooth

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