Issues with Wireless Internet Connection

Question

Hi, I'm having Wireless Internet Connection issues with my DELL Inspiron 6000 laptop (O/S-Windows XP Professional). I bought it 6 months back and everything worked fine for 2 months. After that it stopped connecting to internet using wireless. Currently I'm using Belkin wireless router. my laptop connects to internet only if I use Network cable connected to laptop and router. If I remove network cable, it doesn't connect to internet using wireless. I do not understand the problem with my laptop wireless because it shows other wireless networks available in its range but I was not able to connect to any of them. I also tried to connect in hotspots but could not. I'm planning to do a system restore using the Windows XP recovery CD came with the Laptop. Please suggest if it would resolve the issue. Also, If this resolves the issue, please give me the steps to follow for the recovery process as I have never this windows recovery process earlier. Thanks, Suresh

Jerry Park · Answer

Since it looks like only your wireless card is having problems, a system restore is probably overkill (and may not help either).

I'd re-install the device drivers. Remove the device in the device manager, reboot, then re-install a fresh copy of the device drivers. By removing the device first, you also remove any possibly corrupted registry entries.

Make sure you have the most current drivers for the device.

srokkam · Answer

Thanks for the reply.
When I contacted DELL Support team, they told me there is no problem with the laptop Wireless adaptor because it is able to detect the available wireless networks in its range. But the issue is not resolved yet.
May be you are right. The device driver is corrupted and I need to re-install it.

Could you tell where can I get the device driver for my WIRELESS Adaptor?. is it a free downloadable in DELL site?.

Appreciate your help.

Thanks,
Suresh

Jerry Park · Answer

What device do you have?

Mary G · Answer

If you have the Intel wireless adapter, get the updated driver at the Intel site. I found it better than the Dell driver at the Dell Support site.

Jerry Park · Answer

Yes. Get it here: http://www.intel.com/support/wireless/wlan/sb/cs-010623.htm

srokkam · Answer

I have Device : Intel(R) PRO/Wireless 2200BG Network Connection Can I get it from Intel site free download?.

srokkam · Answer

It Worked :) I dowloaded Intel wireless driver and it connects to internet with wireless now. Thanks to everyone for helping me in resolving the issue. Thanks, Suresh

Networking, Internet, & Bluetooth

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