Latitude C610/C510 Modem

Question

I just purchased a used Latitude but cannot get dial-up. In device mgr both 3CXM356 modem and the PCI have exclamation points. Error code 10 on the 356 says 'moden cannot start'. I tried downloading driver but when I put it in it said it was one of several disks and I should put the last one in. I only have one. PCI says error code 28. I got a Dell because I've been so happy with my desktop. Help! Right now this is just a big paperweight.

Art · Answer

Welcome to the Forum,

Click {here} to open your Latitude C610 Download site

Change "Product Model" if it is a C510.

Select your Operating System (Win98, Win2000 etc.) and then "Find Downloads".

Then look under "Communications" for Modem Drivers and Network for the "PCI".

If you are using another 'third party' modem, other than one of the Dell Supplied on that site,
you may need to try their WebSite for a Driver Download.

AussieChris · Answer

Hi,

To add to Art's help, remove the cover underneath and see what modem you have. There is about 3 brands it could be. The modem is the small card held in with 2 screws. A common one is PCtel. You can then load the correct driver. The drivers should be the same for a C510 as C610. The C610 had a Pentium CPU and bigger battery than the C510. ( the C510 was a Celeron )

Regards Chris

kmus1 · Answer

Thanks Art & Chris. So far I have updated the BIOS (A16) and downloaded a couple of modem drivers until I found one that worked. It got me online but now says the registry is corrupted. I'm working on that but have to work under battery only since it gets really hot and freezes up if I work on AC. There was a message regarding this problem from a couple of years ago that referred to frying an egg on it. But that was before the BIOS update so I'll have to try again.

Thanks again for your help.

Networking, Internet, & Bluetooth

Latitude C610/C510 Modem

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