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3 Posts

9147

October 4th, 2003 10:00

Latitude D600 Bluetooth modem not working

I have a Latitude D600 , the bluetooth modem has stopped working after 1 month, message on advance configuration, hardware tab -message DEVICE NOT FOUND

In Device Manager  General Tab it states -'device is working properly'

The device is enabled

In the Diagnostics Modem failed to respond

The Bluetooth Icon on the bottom of the screen is Red at all times

Often gives error message: Cannot load  btstackserver

Any help with this please!!!!!

Message Edited by csafe3 on 10-13-2003 10:19 PM

1 Message

October 22nd, 2003 14:00

This is the internal, factory fitted one?

I've had the almost identical problem on a 500m. I tried all the usual things and nothing worked.

It turns out that the bluetooth device in the laptop is loose, and is not
making a clean connection to the motherboard. It may be a case design fault; I'm not assigning
blame here.

I've found out that the bluetooth card on my laptop is located at the bottom left of the case,
about 1-2 inches from the very left and about 1/2 inch from the very bottom; i.e. about 2 inches
from the left-touchpad button.

By tapping or pressing on the case at that point a couple of times I can normally convince XP to
recognize the device correctly.

I hope this helps you!

3 Posts

October 23rd, 2003 18:00

Thanks for the reply, if I press on the left of the touch pad the Blue light does come on for a second or two. I am awaiting a reply from DELL on this.

Regards.

2 Posts

January 22nd, 2004 21:00

Hello there

I have the same problem. When the Notebook is "cold" the blue light is on for about 5 seconds and then it turns into red. And normally there is nothing you can do about it.


Any solutions

ash

1 Message

February 9th, 2004 12:00

I have a D600 that started exhibiting the same problems today. Just under the PC Card slot on the left side is a removable panel. While I have never opened my notebook and wouldn't even consider doing so because it would void my warranty, I've heard that by removing this panel you can access the module and wiggle it back into place.

Good thing my computer fixed itself today or I would have had to try this...

Regards to all, including the Keepers of the Holy Warranty.

Peter

2 Posts

February 9th, 2004 12:00

Hi there

Well my D600 has been fixed now. The Bluetooth card was loose on the motherboard. So I got a new mothernoard and a new bluetooth card and it's all fine. Thanks god I am a gold costumer.

1 Message

February 14th, 2004 11:00

Thank you for the highly technical fix via "tapping".  I spent $100 on a new modem thinking the old one was kaput and I tapped and it works again. 

Debbie

 

February 17th, 2004 01:00

I had the exact same problem with my D600.  Windows XP Professional kept popping up error bubbles about an unrecognized USB device every few moments; the error sound alone abour drove me crazy.  However, the "tapping" method worked just fine.  Maybe not the best fix in the world, but certainly effective.  Thank you for rescuing my sanity!!!
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