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jbfg8r

3 Posts

10121

October 17th, 2006 23:00

Limited or No connectivity Message

I could use some sage advice. Out of the clear blue my wireless has stopped working. I have an Inspiron 8200 running off of a Dell brand wireless router which works fine but I get a message that it has "Limited or no connectivity", even though if also says excellent signal. Now I know the wireless is working still because my work laptop runs just fine off of the same wireless router. My local ISP Brighthouse has referred me back to Dell support.
I tried to get into the myrouter.com page from the dell laptop and I can't even do that even though the laptop is temporarily up and running off a direct cable. I'm not even sure what to do if I got there. Any suggestions or any more information I can provide to get assistance would be terrific. thanks in advance.

volcano11

2 Intern

 • 

28K Posts

October 17th, 2006 23:00

Try power cycling the router and the computers.
 
Steve

volcano11

2 Intern

 • 

28K Posts

October 18th, 2006 00:00

It is a bit unclear from your first message - did you say that you can connect the 8200 sucessfully to the internet if you connect to the router with an ethernet cable?
 
Steve

jbfg8r

3 Posts

October 18th, 2006 00:00

I've tried that. The router has been unplugged several times to reset it. The laptop has been restarted several times as well.

jbfg8r

3 Posts

October 18th, 2006 01:00

Yes. I can connect wireless with another laptop. I can also connect direct to the web if wired into the router directly. I noticed another post about doing a spyware check and then running winsockfix. I have Panda software that blocks viruses and spyware. I just ran winsockfix and rebooted. Lets see what happens...

...Ok I'm back in and it appears at first glance that it worked and that wireless is now connected however when i go to use Outlook or IE the web is still not connecting properly. Message received is still "this page cannot be displayed". Rebooting a secdon time...

...Zilch, Nada, still not connecting even though now wireless shows as Connected.

Again, I'd appreciate any advice. thanks

volcano11

2 Intern

 • 

28K Posts

October 18th, 2006 01:00

To help troubleshoot this problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
 
Steve

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