Lost my Internet

Question

Using Me through an SMC router and a cable modem. I de-installed Norton AntiVirus and loaded McAfee VirusScan. Since then (I don't believe in coincedences) I can't access the Internet. Tried Netscape, IE, and tried using Outlook Express. All pgms run but none can connect. Tried a diff cable, a diff router port, and a diff PC on the router. No signs of a problem. The other PC works fine. No sign of a virus. Tried de-installing McAfee but didn't help. I'm stumped. Thanks for any help.

cervol · Answer

Sounds like the problem is a configuration issue. Your software is blocking ports. To completly uninstall Norton go to their web site and look for UNINSTALLING, there is a special utility that will gurantee to uninstall all the files and setting left behind in your configuration file. Do the same for McAffee. After completly cleaning your system most problably you will be able to gain your internet connection. Then re-install the A/V software. Cervol

captaingr1 · Answer

Thanks. I'll try it.

jmwills · Answer

Turn them off first before uninstalling, one at a time, to see if this is truly the issue.

captaingr1 · Answer

I don't see any utilities at Symantec for uninstalling. Meanwhile I deleted all traces of Symantec from the PC and restarted it in safe mode. Still can't connect.

BBraxton · Answer

I don't hear you saying you uninstalled the McAfee (again), did you?

Go to "Manage" (My PC) and look at all the services. STOP and disable any that have "Mc"something or "Symantec" or "Norton"

While you are there, STOP and Disable four services, too:

* Computer Browser * DNS * Messenger * IPsec (in the last case, change to "Manual" rather than "Disable"

captaingr1 · Answer

Where is 'Manage' my PC?

jmwills · Answer

That's what I'd like to know also.  Start>run type msconfig and look in the startup tab.

BBraxton · Answer

'My Computer' RIGHT-click, fourth on the drop down \/ Open Explore Search Manage <--------------------------- here Map network drive Disconnect network drive Create shortcut Rename Properties

BBraxton · Answer

Congratulations on your persistence and success. Thank you for positive feedback.

captaingr1 · Answer

Latest update - My problem appears to be gone. The "Manage" recomendation didn't help because this is Windows Me and it doesn't have Manage. Disabling all processes related to anti-virus SW didn't help because apparently there was a bad setting, probably in the wonderful registry, not a pgm that was blocking me. I had tried restarting in Safe Mode with nothing running and still couldn't access the Internet. So as I was contemplating tossing the PC out of a window, I stumbled on the checkpointing tab in msconfig. I didn't remeber that it was around in Me but there it was. So I reverted to a checkpoint three weeks back, and the problem was gone. I haven't tinkered with McAfee yet, but it's still installed. Can't believe I didn't think of this earlier...

Anyhow, thanks to all who offered help.

Networking, Internet, & Bluetooth

Lost my Internet

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