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6634
March 15th, 2004 01:00
lucent win modem not functional
Just completed re-install of windows xp pro...cannot connect to internet using dial-up. Went into device manager......message saying 'lucent win modem installed but not functional...code 10. I can't find what code 10 means. Checked for driver updates but it says best one is installed. can someone help me please?
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Akule50
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March 15th, 2004 03:00
Copied from Microsoft’s support website – excerpt from the article “Explanation of Error Codes Generated by Device Manager”.
Code 10
If the device has a "FailReasonString" value in its hardware key, that string is displayed as the error message. The driver or enumerator places this registry string value there. If there is no "FailReasonString" in the hardware key, the following generic error message is displayed:
This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)
Try upgrading the device drivers for this device.
Solution button: Update Driver
To resolve this error code, make sure the device is connected to the computer correctly. For example, make sure all cables are plugged in fully and that all adapter cards are properly seated. Follow the suggested solution button and update the device driver. It may be possible to remove the device and redetect it using the Add New Hardware wizard.
The latest driver (8.30) for the Lucent WinModem is ”here”. I’m not sure if it’s WHQL qualified… so if WinXP complains… continue with the install anyway. (Note: Lucent is now Agere)
Click “Start/Run” and type LtRemove.exe. This will remove all traces of the old driver… so you can do a clean install of the 8.30.
You might want to give it a try from Safe Mode ”Click here”.
Aloha,
Rod