Microsoft Internet Explorer Error Report

Question

Can someone please help. The box that says 'Microsoft Internet Explorer has experienced a problem....do you want us to send a report or not?' keeps appearing and kicking me out of the internet. Can anyone help?

volcano11 · Answer

It is probably due to spyware as are most problems with Internet Explorer. Nevertheless, when you get the error message, click on the link to show the details of the error report, then write down and post here the AppName and ModName involved in the error. With that information someone may be able to suggest a fix.

Steve

curlyhead · Answer

After running HijackThis, here is the log: Can anyone help me to know what to fix or delete. Thanks.   Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINNT\system32\svchost.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus
avapsvc.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE C:\WINNT\system32egsvc.exe C:\WINNT\system32\MSTask.exe C:\PROGRA~1\NORTON~1\SPEEDD~1
opdb.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\system32\svchost.exe C:\Program Files\Common Files\Symantec Shared\SymTray.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\AOL\1142106446\ee\AOLSoftware.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\RSSoft\RSEDNClient.exe C:\Program Files\Yahoo!\Messenger\ypager.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Microsoft Office\Office\1033\msoffice.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe C:\Program Files\MalwareRemover.com\Malware Scanner\MalScr.exe c:\program files\common files\aol\1142106446\ee\aim6.exe C:\WINNT\explorer.exe C:\Program Files\Internet Explorer\iexplore.exe C:\DOCUME~1ebecca\LOCALS~1\Temp\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.rr.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Roadrunner O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [ccRegVfy] 'C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe' O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [Gnetmous] C:\Program Files\COMPAQ\Scroll Mouse\gnetmous.exe O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osboot O4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe' O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1142106446\ee\AOLSoftware.exe O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe O4 - HKCU\..\Run: [Red Swoosh EDN Client] C:\Program Files\RSSoft\RSEDNClient.exe O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - HKCU\..\Run: [MsnMsgr] 'C:\Program Files\MSN Messenger\MsnMsgr.Exe' /background O4 - HKCU\..\Run: [Malware Scanner] C:\Program Files\MalwareRemover.com\Malware Scanner\MalScr.exe O4 - Startup: 360Share On Startup.lnk = C:\Program Files\360Share\Gui\360Share.exe O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O14 - IERESET.INF: START_PAGE_URL=http://www.rr.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/073265d9112498d49b02/netzip/RdxIE601.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122823949010 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1155870135470 O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner37800.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus
avapsvc.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1
opdb.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

curlyhead · Answer

Yeah, I figured it was some kind of malware/spyware. I use a good spyware removal all of the time, but I guess it's not catching this. Okay, I'll write down the numbers. Thanks. Message Edited by curlyhead on 08-18-200608:04 PM

volcano11 · Answer

If you want help with a HijackThis log, the only place you can get it is on the HijackThis forum: http://forums.us.dell.com/supportforums/board?board.id=si_hijack Steve

Networking, Internet, & Bluetooth

Was this post helpful?