Microsoft Update Problem for Dell Wireless 355 Bluetooth

Question

Warning - I just installed Microsoft's update for: 'Broadcom - Other Hardware - Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology' It broke my Bluetooth device; the system no longer finds the device. The error message it generates when I try to enable the radio reads: 'Bluetooth license check failed. Please make sure that the Bluetooth device is plugged in /turned on, the device you are using is licensed for this software and that your license has not expired.'

Gina Q · Answer

What update did you install? To correct this go to add/remove programs and remove the bluetooth driver and software then install the updated software. Here is the link.

KirkLVT · Answer

Gina,   This proves to be true with every Inspiron 1405 we've ordered (6 so far ). It is quite annoying...   Kirk

Gina Q · Answer

Can any of you tell me which update caused this? What was the day you updated? Did you do System Restore to fix the problem or did you uninstall/reinstall the Bluetooth 355 software and driver?

psel · Answer

I just did.  This is how Microsoft identifies it.    Go to Microsoft Update (tools menu) with a e1405 with a 355 card installed.

psel · Answer

I installed R127314 to fix it.  Not sure if I uninstalled anything first.  Did not do any system restore.

psel · Answer

It shows up when I run Windows Update on my E1405:

Broadcom - Other Hardware - Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology

Date last published: 11/2/2006

Broadcom Other Hardware sofware update released in October, 2006 System Requirements
Recommended CPU: Not specified.
Recommended memory: Not specified.
Recommended hard disk space: Not specified. Get help and support
http://support.microsoft.com/select/?target=hub More information

http://winqual.microsoft.com/support/?driverid=20015641

psel · Answer

Perhaps someone at Dell should be in touch with Broadcom and Microsoft.   You risk confusing your customers.  This was listed as optional, but clearly any critical updates from Microsoft should be installed.  As I posted, the Windows Update listing specifically referenced the Dell product.   Hope you get it straightened out.

Gina Q · Answer

So am I to understand that when you run the Windows update you are going to the drivers area and finding drivers to update from there?  If this is the case realize that the drivers that Windows provides have not been tested by Dell for your Dell system. The only drivers Dell supports and recommends are the ones that you find at  http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs .

ghost_walkr · Answer

The confusing thing about this driver update is that it is clearly labeled 'Dell Wireless 355 Module with Bluetooth 2.0 + EDR Technology' - notice the reference to Dell not just Broadcom  - someone needs to contact either Microsoft or Broadcom  (or both) and tell them not to put drivers out there for the public if Dell has not tested them.  Speaking of testing - I can not believe Dell has not already tested this driver, or is this another case of Dell dropping the ball in providing a half way decent job in supporting their users?

Davet50 · Answer

never install driver updates from windows update...only os updates..... Either use the Dell drivers or the mfrs driver updates... The MS drivers are very generic and will not work with all version of vendor hardware.....   Been there done that....was a mess to correct......

addt · Answer

I just performed the windows update on my new inspiron 6400, and got into the same trouble. Have you got any solution for this? thanks

ghost_walkr · Answer

Uninstall the driver that Windows Update installed - you should see it in Add / Remove programs Go to your Drivers & Downloads Home Select your Model and select the OS that you are running Under Network - look for the Bluetooth hardware that you have For me - I had to select the Dell Wireless 355 module with Bluetooth 2.0 +EDR   Download the driver and then install it - after that you should be good to go (aftera re-start of course) KL

addt · Answer

I didn't uninstall the driver. I only installed the repair package R127314 and my bluetooth works again. Maybe this is another way to fix. Thanks!!!

anderst · Answer

I can't believe you have not fixed this issue yet. I got my XPS today Dec 4, and Microsoft update promptly destroyed my Bluetooth connection just as the above.   Very annoying!

murdakillemall · Answer

For those of you who are updating with Microsoft drivers, make sure you are reading what you are doing. The driver is considered optional and not something you are required to update. Only use the Dell driver.

Networking, Internet, & Bluetooth

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