Missing Drivers After Windows 7 Re-installation

Question

Hello.

I recently had to re-install Windows 7 on my Inspiron laptop, no problem did that easily, put in my CD and done.

But when it had finished, I realised I couldn't connect to the Internet, so I got my old laptop, entered in my service tag, and downloaded the 3 network drivers listed. Stuck them on a USB stick, copied them onto the newly restored laptop, installed them, restarted. And it still wasn't working, to my dismay.

I have a Dell Inspiron 14z 5423 ultrabook if that helps.

I only need to connect to the Internet, I can let the online thing do the rest, I just need to connect to the Internet to do so.

Thanks

Andrew.

DELL-Amogh G · Answer

Hi Andrew,

Please paste the screenshot of ‘Device Manager’ with ‘Network Adapters’ expended. you may follow the steps below:

Press ‘Windows’ key + R on ‘Desktop’ screen.
Type ‘devmgmt.msc’ in run box and press ‘Enter’.
Click > sign next to ‘Network adapters’.

For correct order of driver installation, you may refer to the link: http://dell.to/18tSKme. Please let me know if there are any other devices in the ‘Device Manager’ with yellow exclamation or question mark or red X.

Keep me posted with the information. I will be glad to assist you.

andrewpayn · Answer

Hello.

I've had to take an image with a camera I'm afraid, with no photo editing software, or internet connection there is no way to share my screenshot.

http://i.imgur.com/hMBbymU.jpg

I seem to already have everything but PCI, SM Bus, USB Controller, USB2.0

DELL-Amogh G · Answer

Hi Andrew,

You may try to turn on the wireless using + and then try to connect. You may uninstall and reinstall the wireless drivers. Please follow the steps below: