Thanks for the prompt reply.

I tried both these drivers , but none of them worked.

any suggestions ?

Rg,

Nilesh

Hi Nilesh,

Dell inspiron 3421 is shipped with following wireless cards:

• 1703 WiFi + Bluetooth 4.0 Half Mini Card
• 1704 WiFi + Bluetooth 4.0 Half Mini Card
• Intel 2230 WiFi + Bluetooth 4.0 Half Mini Card

Reviewing the Hardware ID shared by you it appears that your system was shipped with Dell Wireless DW1704 card, so first try updating this driver and then try updating the Dell Wireless DW1703 drivers.

• Dell Wireless DW1703: http://dell.to/164SiYE
• Dell Wireless DW1704: http://dell.to/1aIYarH

Hope this helps. Please reply if you have any questions.

I AM HAVING A ETHERNET CONTROLLER PROBLEM IT IS SAYING IT CANNOT LOCATE THE ETHERNET CONTROLLER HARDWARE. i HAVE NO INTERNET CONNECTION AND IT IS DRIVING ME CRAZY. i HAVE A Dell Penium 4 operating system is windows xp if anyone can HELP i would greatly appreciate it.

Thank you in advanced!

Hi sequoya22,

Please share the exact System Model. Also, share the screenshot of the Device Manager with the Network Adapters and Other Devices expanded. Here are the steps:

• Press the key combination 'Windows Logo' key + 'R' key to open 'Run' dialog box.
• Type in 'devmgmt.msc' and click 'OK'.
• The 'Device Manager' windows will appear.
• Click on the sign next to 'Network Adapters' and 'Other Devices' to expand it.

Share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

• Open 'Device Manager'.
• Select your device and right click on it.
• Click 'Properties' from the drop down list.
• Click 'Details' and then click 'Device description' button to select 'Hardware Ids'.
• Share the 'Hardware Ids' mentioned under 'Value'.

Please reply with the information. I'll be happy to assist further.

Hi Sequoya22,

Suggest you to download the drivers from below mentioned link.

downloadcenter.intel.com/confirm.aspx

Open the link and choose 'I agree' radio button, This will download the driver. Copy this driver to a storage device like memory stick / external hard drive and then run and install it on the target PC. Hope that helps..

Hi,

Try installing Quickset application from Application category in Drivers and downloads, restart PC.

Please press F2 key on the keyboard to enable BT and Wireless, after which try to install the drivers. If you still have trouble finding the drivers, request you to provide the Hardware ID (Steps provided by  DELL-Saharsh K) that can help me to get the correct drivers for your system.

I have done a clean install of Win8 on a Inspiron 3721. When I try to install the Win8 64 bit wireless driver that is recommended from the downloads for the service tag for that machine, it fails at the point where it says to turn on Bluetooth with the switch. I have tried every driver I can find. NOTHING WORKS!

When I go to device manager it has a yellow question mark next to it when i go to ethernet controller properites  and details the Device Instance id says

PCI\VEN_8086&DEV_1039&SUBSYS_01421028&REV_81\4&3B1CAF2B

System model is 9TW6R21

Here are the values:

PCI\VEN_168C&DEV_0036&SUBSYS_020C1028&REV_01

PCI\VEN_168C&DEV_0036&SUBSYS_020C1028

PCI\VEN_168C&DEV_0036&CC_028000

PCI\VEN_168C&DEV_0036&CC_0280

Hi sequoya22,

You need to install Intel 10/100 Network Drivers. You may download the drivers from the link http://dell.to/143TPR0. Download the driver and follow the onscreen instructions to install it. Also, please remove the service tag from public view for security reasons.

Hope this helps. Please reply if you have any questions.

here are the values:

PCI\VEN_168C&DEV_0036&SUBSYS_020C1028&REV_01

PCI\VEN_168C&DEV_0036&SUBSYS_020C1028

PCI\VEN_168C&DEV_0036&CC_028000

PCI\VEN_168C&DEV_0036&CC_0280

i pressed F2 and the options i have are

1. Normal

2. Hard-Disk Drive C

4.IDE CD rom device

5. Usb flash device

6. System Set up

7. IDE drive diagnostics

8. boot to utility partition

what option do i choose

Sequoya22: The above mentioned steps - Try installing Quickset application from Application category in Drivers and downloads, restart PC.

Please press F2 key on the keyboard to enable BT and Wireless, after which try to install the drivers. If you still have trouble finding the drivers, request you to provide the Hardware ID (Steps provided by  DELL-Saharsh K) that can help me to get the correct drivers for your system.

are meant for @StartingToHateDellAfterBeingACustomerFor25Years. Looks like a mis-communication. My apologies,

Sequoya22: Please click on the link mentioned above in the previous posts (Intel site) and choose I agree to download the drivers.

The radio is always turned on. I tried turning it off and on again when I get to that step. No go. I will have the machine in my office tomorrow and get the ID for you.