MIssing my network controller driver after re-installed windows 7

Hi KTUK,

Please share whether you have installed Windows 7 32 bit or 64 bit version. Also, share the screenshot of the Device Manager with Network Controller and Other Devices expanded. The Hardware ID shared by you is for Broadcom BCM5787M 802.11g Network Adapter. Please share the Hardware ID of all the devices which has yellow bang in Device Manager. I will review the details and assist you install the correct drivers. Also, please share the Owner's Name with me via private message for me to verify the account information (click my username and then click Start Conversation).

Also, remove the service tag from public view for security reasons. Please reply with the information, I'll be happy to assist further.

[Ignore this message - I cannot delete it]

Hi, I also have the same problem. Installed Win 7 Ultimate 64bit and the wifi is not working.
DELL Inspiron 17R N7110

I logged in with my service tag and downloaded lots of drivers, but it is not working.

Hardware IDs for Network Controller:

PCI\VEN_168C&DEV_002B&SUBSYS_02051028&REV_01PCI\VEN_168C&DEV_002B&SUBSYS_02051028
PCI\VEN_168C&DEV_002B&CC_028000
PCI\VEN_168C&DEV_002B&CC_0280

Would be glad for some help. :)

Hi KTUK,

I am replying on behalf of Saharsh. I am sending you a private message. Please reply with the required information.

Hi jeremyy,

It is a Dell Wireless 1702 802.11 b/g/n, BT3.0+HS device.

Link: http://ftp.dell.com/FOLDER00140996M/3/R309026.exe

Install and restart computer should work now. Please confirm if it worked for you.

Thanks for the help! It is not working though. Just realized that there are more exclamation marks showing up in the Device Manager. We need to fix them as well? :) Maybe I should post the Hardware ID:s for them?

Hi jeremyyy,

It appears that the Chipset, Video and Wireless drivers are missing. Please install the below mentioned drivers in the order which they are given:

• Intel Huron River (HM67): http://dell.to/14ckpBG
• Realtek RTS5128 Card Reader: http://dell.to/14clklO
• Renesas USB3.0 Host Controller: http://dell.to/1a1aFkw
• Intel HD Graphics, HD Graphics 3000: http://dell.to/14I5Byr
• Nvidia GeForce GT 525M: http://dell.to/16ULD3g
• Dell Wireless 1702 802.11 b/g/n, BT3.0+HS: http://dell.to/14I7Rpn

Hope this helps. Keep me posted with the results.

Hi 

i have also facing the same problem

what should i dooo???

:emotion-10:

Hi faiii,

Please share the exact system model and the operating system installed. Also, share the screen shot of the Device Manager for me to identify which drivers you need. Here are the steps to access Device Manager:

• Press the key combination Windows Logo key + R key to open Run dialog box.
• Type in devmgmt.msc and click OK.
• The Device Manager windows will appear.

Also, share the Hardware Ids of the device which has a yellow bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

• Open Device Manager.
• Select your device and right click on it.
• Click Properties from the drop down list.
• Click Details and then click Device description button to select Hardware Ids.
• Share the Hardware Ids mentioned under Value.

Please reply with the information, I'll be happy to assist you.

It is working!! Thanks a lot.

No compatible hardware, again. I did not change anything on the computer.

Hi jeremyyy,

Glad to know that the issue is resolved. Feel free to reach out to us if you need any assistance in future.

Hi KTUK,

This might be a hardware issue. Seems like the wireless card is not getting detected by the system. You may try re-seating the wireless card. Please refer the Service Manual http://bit.ly/14ehwPT.

Hello

I have same issue and tried provided solution but no luck.

I have paid to DELL to send me a recovery USB, but no luck and dell also sent me Windows CD, no luck.

Can someone please help. PCI card adaptor drivers are missing and can't install from drivers CD and also on the PCI card properties, I have noticed that MANUFACTURER is defaulted as UNKNOWN....is that an issue and if YES why it is not reading the MFG name.

Hi Ray879,

Please share the exact system model and operating system installed. Also share the screenshot of the 'Device Manager' with 'Network Adapters' and 'Other Devices' expanded. Here are the steps:

• Press the key combination of 'Windows Logo' key + 'R' key to open 'Run' dialog box.
• Type in 'devmgmt.msc' and click 'OK'.
• The 'Device Manager' windows will appear.
• Click on the sign next to Other Devices and expand it.

Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

• Open Device Manager.
• Select your device and right click on it.
• Click Properties from the drop down list.
• Click Details and then click Device description button to select Hardware Ids.
• Share the Hardware Ids mentioned under Value.

Please reply with the information, I'll be happy to assist you further.