modem, lline busy??

Question

I have an Ispiron 630m with comexant hda 110 mdc v.92 modem. as of yesterday, if I attach the phone line to the computer, all my home phones result line busy--BEFORE connecting to internet. I can plug it in and within a few seconds connect to internet, if I wait more than 5 seconds, I get a 'line busy' error. I've had the computer since May, with no problems. Possible causes are 1) a exe file called Fasttrack got into my computer somehow. I have since removed, as far as I know, all traces of it, to no avail. I turned off my firewall (windows xp) which seemed to work, but only temporarily. 2) a thunderstorm the other night. while I unplugged the power line, the phone line was connected. Under diagnostics however, my modem results 'working properly'. I brought the computer to a technician and had the same problem, so I know it is not my phone line. Any suggestions??

dbramlet · Answer

Really sounds like a bad modem to me even though diagnostic results show working. If you have 2 jacks on the modem plug a phone in the phone jack and see if you have a dialtone and if so how fast you go from a dialtone to busy. But you could totally uninstall the modem and then reboot and install it back to see what happens. I know I would just try another modem myself. Message Edited by dbramlet on 11-23-200611:06 PM

mancinu · Answer

there is just one phone jack on my computer. There is another jack, a bit wider than the phone in, I don't know what it's called.  I did try with an external usb modem (at the technician's) with the same result, i.e. I get a line busy exactly 8 seconds after plugging in the phone line... do you suggest I go ahead and uninstall and reinstall the modem driver anyway? thanks for your help!

dbramlet · Answer

Did the tech remove your old modem or uninstall it before trying the external modem? I am not sure uninstalling the modem and reinstalling will fix it but your choices are limited. But right now for something to try just uninstall the modem and use updated drivers if you can d/l them and reinstall. But if he left the old modem in that may have still caused the problem with the external. You have to have a modem problem it seems to me.

LemonDrop50 · Answer

manchu  i am not a technition but when i had dial up i had to click on *70 to keep the phone from clicking off all the time that is only if you have call waiting  otherwise i dont know  just guessing

westman_82 · Answer

Do you have any messages left on your call waiting?  This can cause a busy signal when your computer plugs in because it causes a conflict

mancinu · Answer

I don't have call waiting (I live in Italy) but I have had people try to call (when I was offline but the phone cable still connected to modem) and tell me the phone was busy. I did remove and re-install the modem to no avail.   I still have a suspicion that FASTTRACK could be a cause. That there is still a trace of it on my computer (which I cannot find!) that occupies the modem?

Networking, Internet, & Bluetooth

modem, lline busy??

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