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May 10th, 2004 13:00
Modem not found!
On a brand new Dimension 2400 the modem works with AOL, but when trying to make a network connection to another ISP I get the error message 797, "Modem not found." I did use PC Relocator to move files. Modem helper says modem is OK!
I have spent hours on this with Dell support before I loaded AOL and found that the modem works fine with it. Help! Thanks, Paul
I have spent hours on this with Dell support before I loaded AOL and found that the modem works fine with it. Help! Thanks, Paul
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MichaelCretired
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May 10th, 2004 14:00
pmdelage,
Thanks for using the Dell Community Forum.
Since the modem works with AOL we know the problem isn't the modem or the operating system. It's somewhere in the additional software.
I would first recommend you contact the other ISP and see what they can tell you. I can tell you that usually AOL's software likes to take full control of the modem which can make it difficult to use two ISP's.
pmdelage
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May 11th, 2004 11:00
MichaelCretired
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1.3K Posts
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May 11th, 2004 12:00
pmdelage,
I was only wanting to see if the other ISP knew of any issues between their service and AOL's software. As I stated earlier, AOL is known to "take complete control" of the modem. I was hoping that we didn't have to do a complete reinstall. That's the only reason I thought of asking the other ISP.
Try posting this in Software - Other and see if anybody knows of issues that PC Relocator might cause with modems. Otherwise, post this in Windows XP and see about doing a reinstall. We know the modem and the drivers are okay, otherwise they would not work with AOL.