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November 11th, 2003 23:00
Modem on Hold Problem
Hello, I have modem on hold installed on my inspiron 600. The software is activated, I have call waiting id, and I'm connecting via a v.92 supported dial up number. The problem I am experiencing is that the modem on hold software doesn't even recognize that I'm connecting to the internet. When I check the MOHLog, the last thing it says is "waiting for connection". If I open the software while I am connected, the window says "not connected". Does anyone have any idea how I might be able to overcome this? Thanks for any advice!
- Kimberly
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kwestrich
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November 14th, 2003 12:00
I finally solved my problem and I'm posting in the hopes it will help someone else with a similar problem. There doesn't seem to be much MoH knowledge in this forum. In desperation, after working on this issue for ten days, I tried rolling back my modem driver. I didn't think this would actually do anything, because I've only had this laptop for a few months and had never updated the driver, since there wasn't a newer one available. It kept bugging me that the driver on my computer wasn't on the dell downloads site. It was dated 6/13/2003, but the dell site was saying the most recent driver for my modem was from 1/2003. Rolling back actually took me to the 11/2002 driver, but after that MoH worked just like it is supposed to. Although I could update to the 1/2003 driver, I think I'm going to stick with the 11/2002 since everything is actually working now.
Kimberly