Modem on Hold Won't Answer

Question

My ISP (Bellsouth.net) recognizes V.92 and I have Caller ID and Call Waiting service.  Dell Tech. told me during a phone conversation a month ago that I have a V.92 compliant modem installed from the factory on my Dell Dimension 8400 .    When a call comes in while I am on the Internet, the MOH 'splash' screen and audio alert (Dell supplied BVRP software) notifies me.  When I attempt to 'Answer' with my wall phone, all I end up doing is 'hearing' the Internet connection and I am not able to speak to the person calling.  If I hang up thereafter, I am still connected to the Internet.  What's wrong?   My modem (from Dell Reference System Information) is a Conexant D850 56K V.9x DFVc modem.  When I locate 'mohlog.txt' via Search, I do not see any reference to V.90 or V.92 within that file - a suggested evaluation in an earlier Forum string.    I suspect that I really don't have a V.92 compliant modem.  If this is likely, I don't mind buying and installing a new modem, but please tell me one that Dell supplies that is V.92 compliant and will work in my system so I don't repeat the difficulties.    Thank you.   Gus

jamez kann · Answer

try these links

Modemsite

http://www.modemsite.com/56k/trouble.asp

New HCF modems (including some 'HCF' and 'HCF2' provide V.92 support with appropriate drivers. In addition to the modem driver, an additional software 'applet' is required for Modem-on-hold (MoH). For Rockwell/Conexant modems including HCF and HSF, a Conexant has licensed a third-party and the modem vendor should include the NetWaiting MoH applet.

Some users report being unable to take incoming calls with Conexant HCF modem and NetWaiting software. The following init string may correct the problem:

Who Manufactured my Modem?

http://www.modemsite.com/56k/whomadeit.asp

Your computer may have come with an "Internal 56k Modem", and you might know who actually made it - but in many instances, that information is 'hidden' from you. It's possible to purchase OEM modems at retail that don't reveal the manufacturer of the modem.

Download belarc to tell what the exact specs of your hardware

http://www.belarc.com/free_download.html
The Belarc Advisor builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.

DoubleCoupon · Answer

When you get an incoming phone call and you see the MOH Screen, what do you do next?  Answering the phone directly will not connect you properly.  Next time you get an incoming phone call while you are on the Internet, look carefully at the MOH screen.  You should see some instructions and buttons.  For Netzero and BVRP software I get two buttons, a green one for anwering the phone and a red one for ignoring the incoming call.   For your next incoming call, left click on the green button and THEN pick up your phone.  After the call [within the alloted time], left click on the green button again to return to the Internet.   If you are receiving incoming phone calls while connected to the Internet, you have a v.92 ISP line.  Also, your call waiting is not disconnected.   Good Luck!

jhgustaf · Answer

I got my fix to the problem via the Dell website where there was an update called NetWaiting for the Conexant 56K V.9x DFVc modem. It seems to be BVRP software and replaces the fancy "splash" with a utilitarian "box" that gets the job done. It wasn't the modem or Bellsouth. It was the BVRP software that needed upgrading. I wish Dell would have told me earlier. The file I downloaded and installed was called R70165.exe.

Gus

Networking, Internet, & Bluetooth

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