Modem Problem in Dell 8400 Dimension computer

Question

I purchased a Dell 8400 Dimension computer approximately 1 year ago and my internal Conexant D850 56k V.9x DFVc modem worked fine until just a few months ago.  Now when I receive or send a fax it will complete the process and then cause my computer to reboot.  Can anyone help me resolve this problem.  I have downloaded new drivers and reinstalled the modem and tried putting it on a different port but it is still doing the same thing.  Please Help.

fireberd · Answer

It's most likely not a 'modem' problem.  It's either something in the fax program (check to see if there is an option to sutdown or restart the modem after completing a fax) or you have some type of spyware/virus that is causing this.  Do a complete spyware scan and an antivirus scan with up to date spwyare and anitivirus programs (programs that have current 'data' files).

misty123 · Answer

Thanks for your response, however my fax program does not have any options to restart or shut down the computer.  I have the AOL spyware program and it did not detect any spyware.  I have the Norton Anti-Virus program and it did not detect any virus.  Also, I checked to see if any of these programs were blocking the access and I couldn't find where they were blocking access.  AOL's spyware is allowing access to the fax service.  I did not see the option for Norton Utilities to allow or block access.  Is there any other program that could be blocking the access?

RoHe · Answer

Run a system file check. It's possible the XP Fax Service got corrupted and is causing the system to reboot.

click start>run
type in: sfc /scannow
(space beween sfc and /)
click ok

sfc will replace any damaged/missing XP system files. Insert the XP CD if sfc requests it. Reboot when sfc is done and try faxing again.

Ron

misty123 · Answer

Thanks for your help.  I found out that it was actually the software that came with modem that must be corrupted, therefore, I purchased another fax software program which was better that the one that come with my computer.:smileyhappy:

misty123 · Answer

Thanks for letting me know that it was not my modem.:smileyvery-happy:

RoHe · Answer

:)

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