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August 13th, 2004 11:00
Modem Troubles Locks Computer
I have a Dimension 4550 running windows XP. I connect to the internet using AOL diaup. A few days ago I noticed that the computer would lock up (not respond to any commands including ) when it was trying to dial. Subsequent analysis indicated that anytime that the computer would try to access the installed modem (troubleshooting wizard, etc...) that the computer would lock up. Now my bright idea was to remove the modem from the Windows Control Panel and reboot to see if this would fix it. After rebooting the windows hardware auto detect feature finds the new modem and then immediately locks up the computer just after logging on. So now the computer is totally frozen. The modem in question is a BCM V.92 which I think is an internal soft modem. We have had many recent storms and it is possible that lightning fried this one. What should I do? If I need to replace it or disable it could you direct me to some instructions?
Some extra information: There are 3 ports for phone line connections. 1 near the middle of the case near some USB ports and 2 together nearer the bottom. Upon opening the case I noticed that the 1 near the top is attached to a module that connects directly to the motherboard. The 2 near the bottom are attached to a card that is connected to the motherboard via a jumper wire. I tried disconnecting the jumper wire on the bottom card without any success. So I assume that the problem in question is with the upper module attached directly to the motherboard. What is the bottom card with the 2 phone jacks, another modem?
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BigBrother
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August 15th, 2004 12:00
DavidStark,
The modem is very likely failed. If you had storms in the area, then you should purchase a new modem and install it yourself. Dell's warranty does not cover power surges or spikes. If you purchase a dell-branded modem then the Dell Techies should help you get it installed. You will need to call the Dell Spare Parts folks to purchase a replacement modem. Their number is 1-800-372-3355. Have your service tag handy for the person that you speak with.
The system actually has only two phone connections on the back. The two that are closest together are the actual phone connections. One is for the phone line and the other is for a phone. The third "phone" connector which is near the USB ports is not a phone connector, it is a network card connection. If you look closely at it, you will see that it is larger than the two phone connectors which are right next to each other. Connecting your phone line to that larger network connector could permanently damage the motherboard in your computer.
Steve