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12515
November 17th, 2005 00:00
Network Cable Unplugged Error
I have an Inspiron 1100, and a new DSL account with SBC Global. I am trying to use the LAN Broadcom 400X 10/100 Integrated Controller but it says that the network cable is unplugged. It is NOT unplugged! I uninstalled the driver, downloaded the driver from your site, and still it says the driver is unplugged. All other computers in my home work perfectly with the new DSL except the Dell.
Please help!
1kathking
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steven troise
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November 17th, 2005 01:00
volcano11
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28K Posts
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November 17th, 2005 01:00
Here's a pretty comprehensive list of why one would get the "network cable unplugged" message (taken from the Microsoft.Public.WindowsXP.network_web newsgroup:
1. The network cable really is unplugged.
2. The network cable is defective.
3. It's plugged in, but there's nothing connected to the other end.
4. It's plugged in and connected on both ends, but the device on the other end isn't turned on.
5. The cable is the wrong type. Connecting two computers directly, without a hub, switch, or router, requires a crossover cable. A regular cable won't work.
6. The cable is connected to the uplink port on a hub, switch, or router, instead of a regular port.
7. Some hubs, switches, and routers disable the port next to the uplink port when the uplink port is in use.
8. The network card driver program isn't working right. Download and install the latest XP-compatible driver from the manufacturer's web site.
9. The network card is configured to automatically sense speed and duplex settings but isn't doing it correctly. Set those options manually, as shown here: http://www.practicallynetworked.com/sharing/troubleshoot/networkcard.htm
Steve
1kathking
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November 18th, 2005 00:00
None of the suggestions listed worked - including the power cord. I am really frustrated. I can't get the Dell to work! Any other suggestions?
1kathking
volcano11
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28K Posts
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November 18th, 2005 00:00
You may have a bad network card. Try running the diagnostics that came with the network adapter. It should be under All Programs > Broadcom Advanced Control Suite.
Steve
1kathking
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November 19th, 2005 17:00
Thanks, Steve.
The network card looks in order judging from the diagnostic. The "On Chip CPU" showed an unsupported test, but other than that it passed all the tests. They were: Control Reg, Mll Reg, EEPROM, Internal Memory, On Chip CPU, Interrupt, LoopBack-MAC, LoopBack-PHY, Test LED.
Another strange thing occurrs on this computer that doesn't occur on the others (both HP laptops). All of my prior restore points except for November are gone. I can't go back to any point other than about two days before I began tinkering with the DSL. UGH.
1kathking
volcano11
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November 19th, 2005 21:00
Your restore points don't work because the restore data base has become corrupt (a common occurrence on all computers running Windows XP). The only way to fix that is to disable System Restore, reboot, then re-enable System Restore. Of course in the process you will lose all older restore points, but this is moot since the database is corrupt anyway. This will fix the problem for the future.
For the network card, go into Device Manager, remove the network adapter, reboot, then reinstall the drivers for the network adapter. The drivers can be downloaded from:
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_CEL_1100&os=WW1&osl=en&deviceid=2966
Steve
1kathking
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November 21st, 2005 03:00
Gave up on the network card - never figured out why it's not working. Tried a PC Card Adaptor and experienced similar problems.
Ended up with a Belkin USB wireless adapter, which works like a dream. I highly recommend it...