network down

Question

ive been having some wierd problems with the computer, ill list them. 1: Internet not working on desktop computer but works on laptop.(I can ping the linksys router through cmd)   2: when starting up computer i get 3 things. 1: Norton Antivirus was unable to start Email Protection. 2: Virtual Memory minimum too low, and 3: Cannot read subscription data. Please re-install Norton Anti-virus.   3: I cant restore the computer.   4: some games of mine are having problems.   if i remeber this problem started about... 2? weeks ago   not being able to restore computer happening recently.    edit: oh and my computer is a Dimension 8200 Windows XP Message Edited by sunlead on 10-24-2004 05:31 PM

volcano11 · Answer

Why not work on one problem at a time.  First, uninstall Norton Antivirus, then reinstall Norton Antivirus.    Steve

sunlead · Answer

i uninstalled and re-installed Norton Antivirus and got Cfgwiz.dll failed to register. Your installation of Norton Antivirus is faulty. Please re-install so re-installing didnt help at all

volcano11 · Answer

See if the following Symantec Document can help you completely remove Norton Antivirus before your try reinstalling again:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004020909040706?Open&src=hot&docid=2003091115080306&nsf=nav.nsf&view=docid/2003091115080306?opendocument&src=hot&prod=norton%20antivirus&ver=2004%20for%20windows%202000/me/98&dtype=&prod=Norton%20AntiVirus&ver=2004%20for%20Windows%202000/Me/98/XP&osv=&osv_lvl=

Note that this is for Norton Antivirus 2004. If you have a different version, please let us know.

Steve

sunlead · Answer

i have norton antivirus 2002

volcano11 · Answer

See the following removal instructions: http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/899d7de02476142d85256edd00478ed9?OpenDocument&src=bar_sch_nam Steve

sunlead · Answer

ok i think i fixed norton but i need to get the internet workin to update norton so i can scan

volcano11 · Answer

In order to help with your network problem you need to tell us how you are connecting to the internet. Is it directly to a cable or dsl modem or do you connect through a router? Is it an ethernet connection to the modem or the router? If it is an ethernet connection, does your ethernet adapter show up in Device Manager when you expand the listing for network adapters? If it does, does it show that it has any problems? I can go on with a bunch of other questions, but so many of the questions will depend on the answers to the above. Post back with more information and we can go from there.

Steve

sunlead · Answer

Our DSL is connected to a router, then to the computer. We have an ethernet connection. The reason for the router is for our Dell laptop and we can go online on that one. So that should mean that the router is working correctly.

volcano11 · Answer

Does your ethernet adapter show up in Device Manager when you expand the listing for network adapters?  If it does, does it show that it has any problems?  Steve

sunlead · Answer

where can i find the device manager? Cause i have no clue where it is

when i go into connect to then show connections i go to the LAN connection right click and click on properties for it and the window closes on me. Thats bad isnt it?

Message Edited by sunlead on 10-30-2004 09:39 AM

volcano11 · Answer

Have you ever thought of using the help files on your computer? There is wealth of information that can be obtained by clicking on Start > Help and Support and searching for terms like "Device Manager". To open Device Manager, go to Start > Control Panel > Performance & Maintenance > System and then click on the Hardware tab then on the Device Manager button.

Steve

volcano11 · Answer

Do the link lights on the router and next to the port where you plug the ethernet cable into your computer both light up when both the router and computer are powered up and the cable is plugged in at both ends?   With the computer and router connected by the ethernet cable, go to a command prompt by going to Start > Run and typing cmd followed by Enter.  Then, in the command prompt window, type ipconfig /all (note the space betwen the g and the /) followed by Enter.  Write down the results and then type them into a reply to this message.   Steve

sunlead · Answer

ok i found the Ethernet and it shows no problems.

volcano11 · Answer

That shows that you are getting an IP address from the router, so all of the hardware appears to be functioning correctly. The next thing to do is to see if we can repair the software. Go to the following site, and download winsockfix for XP:

http://www.spychecker.com/program/winsockxpfix.html

You will have to download it on a computer that has an internet connection, copy it to a floppy or CD-R disk, then copy to the hard drive of the problem computer and run it from there.

If that doesn't work, try lspfix from the following site:

http://www.cexx.org/lspfix.htm

Steve

sunlead · Answer

Windows IP Configuration

Node Type: Hybrid

IProuting enabled: No

Wins Proxy Enabled: No

Description: CNet PRO200WL Fast Ethernet Adapter

Physical Address: 00-08-A1-16-94-34

DHCP Enabled: No

IP Address: 192.168.1.10

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DNS Servers: 192.168.1.1

and yes the lights are on

Message Edited by sunlead on 11-02-2004 10:03 AM

Networking, Internet, & Bluetooth

network down

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