Your network lights seem to be fine, its when there are not lights when your network cable is plugged when that's bad.
If you can get another PC to use that same cable that is hooked up to your router and see if it works that would help determain if its your PC or router. If it connects then you probably have a network card issue. If it doesn't you might have a bad cable or something might be wrong with your router.
You can try using a different Network cable, you may have a bad cable. You can also try to find the most up to date drivers for your network card. After all that it doesn't work you could get a new card, they don't cost much and its good to have an extra one for a just incase.....
Support options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.
What are the Dell™ Express Service Code and Service Tag, and where can I find them?
hustedj
17 Posts
0
January 12th, 2006 19:00
Your network lights seem to be fine, its when there are not lights when your network cable is plugged when that's bad.
If you can get another PC to use that same cable that is hooked up to your router and see if it works that would help determain if its your PC or router. If it connects then you probably have a network card issue. If it doesn't you might have a bad cable or something might be wrong with your router.
You can try using a different Network cable, you may have a bad cable. You can also try to find the most up to date drivers for your network card. After all that it doesn't work you could get a new card, they don't cost much and its good to have an extra one for a just incase.....
I hope this helps and good luck.
speedstep
9 Legend
•
47K Posts
0
January 14th, 2006 04:00
Support options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.
What are the Dell™ Express Service Code and Service Tag, and where can I find them?
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=FA1027149
You will need:
1. To be in front of the computer while you are online.
2. The make and model of the computer
3. The Service Tag and/or the Express Service Code for your computer-
* The Service Tag can be found on the back or bottom of your computer as a bar code label
* The Service Tag and/or Express Service code may also be found by running Express.exe in the Dell directory of your C:\ Drive
* The Service Tag and/or Express Service code may also be found from the Start Menu---> Programs ---> Dell Accessories --->Express Service Code
4. The Dell Support CDs that came with the computer if they are available.
The web site is
http://support.dell.com/us/en/kb/
Documentation
http://support.dell.com/support/systemsinfo/documentation.aspx?c=us&cs=19&l=en&s=dhs&~cat=12&~subcat=88