Network Problems

Question

I hope that I can explain this all right. I was on the internet just fine yesterday. Today I get on and it says that I have no connection. So I go in to my device manager and it has a yello exclamation point next to it. I right click and get into troubleshooting and it says to uninstall and then reinstall, which I did do but it didn't help a thing. I then went in to downloads on Dell's support and got the recent updates and still nothing. What could be the problem? I am stumped. I have a Dell Dimension 2350 and am running Windows XP. If you need any more info please let me know and I will get it for you if I can.   Thanks so much, RdWngsFn

volcano11 · Answer

Which network adapter do you have on that machine?  Are there any other devices in device manager showing as problem devices?  If so, which ones? Steve

volcano11 · Answer

Exactly what happens when you try to install the driver for this adapter?  Which file did you download? Steve

rdwngsfn · Answer

I have the Broadcom 440x 10/100 Intregrated Controller. It isn't listed under the device manager as a network adapter either. It is listed as an Unknown Device. Nothing else is coming up as a problem. I am using a cable modem to get online too. I don't know if that makes a difference or not.

Thanks so much for trying to help.

RdWngsFn

volcano11 · Answer

Try reinstalling the chipset drivers for your motherboard:

http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_CEL_2350&category=27&os=WW1&osl=en&deviceid=3268&devlib=27

Once these are reinstalled try to again install the drivers for the network adapter.

Steve

rdwngsfn · Answer

When I uninstalled it and then put it back in. It would go into the Unkown Device folder in device manager. I watched it download so I know it did. I have tried 2 different downloads. I first downloaded the R64645.EXE. Then when that one didn't work either I tried the R56237.EXE. I still get that yellow exclamation point next to the unkown device.     Thanks, RdWngsFn

rdwngsfn · Answer

Dang I tried that too and it still isn't working. This is so frustrating. I just don't know why it did this. Thanks so much for everything you are doing. RdWngsFn

rdwngsfn · Answer

Thanks for all your help. I talked to tech support and they said that I have to have the ethernet card changed and that it is built into the motherboard. So they are sending someone out to fix it for me. I appreaciate all you did to help me.   RdWngsFn

karatelovr · Answer

Rdwngs- Did a new NIC fix the problem?  I can buy a new NIC if that all the problem is (I'm having the same issues with the yellow ! and the unknown device).

jlsd · Answer

Please see my reply under 'NIC = Unknown Device!'  There seem to be a lot of us with this problem.  Let me know if the new NIC works for you!   Janet in NJ

Networking, Internet, & Bluetooth

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