Ethernet cable is fine (I did try another just in case) as it works with the PCI network card I put in temporarily. The hub thingy is, well, there are 5 of us in my house with PCs and we all connect through one router/hub/server (my housemate set it up). We "pinged" the IP of this but received a lot of packet loss, as I mentioned, because the network kept connecting and disconnecting every few seconds.
Further, I noticed every connection and disconnection appeared in the Event Log.... 3 events for each occurence. The one I remember was Event ID 4201, plus two others.
Not only a different cable but also plugging (sequentially) into each of the (four or five) ports of the switch/hub/server as well (suggest troubleshooting). On a switch, particularly, one port can "go bad" while all the others continue to work fine. What happens when someone else's connection takes the port yours has been in?
How great is the distance covered by the Ethernet cable (length)? I hope not 100 feet
The cable length is well under 100 feet... max of 25 feet. The router/hub thing is all configured correctly as I've put my old PCI network card into my new machine and it works fine... the cable is definitely OK too as it worked with my old PC, and now the old PCI card in my new 9150.
It MAY be something to do with the advanced settings on the network adapter, but I'll need to post those from home later as I'm not familiar with them. Failing that, new motherboard beckons :(
It's a new PC - only turned on twice! - so sending it back to Dell for a new MOBO would be the last resort. I'll try what you suggest though jmwills... Assuming the board is open later when I get home I'll post the event log of what happens when it connects/disconnects and full hardware spec.
I was having a similar problem and apparently the problem has been resolved.
Try to remove the driver from the card (System Properties-Hardware) and then remove the card by the same method. When you reboot the card would be recognized and then install the driver. Make sure Norton is not blocking access to the router, or maybe the windows Firewall.
I tried everything suggested above, and was on the phone to technical support for over an hour while we tried to troubleshoot it but to no avail. Thankfully though, they are arranging a system swop so I won't be PC-less for more than a few minutes!
For the record, I thought the Tech Support guy was excellent... clear and concise. Full marks for that.
I have always plugged my router in using the usb at the front of the Dell dimension 9150 but wanted to update with wireless so bought a new wireless router. The connection was to the ethernet connection at the rear of the computer but I could not set the wireless up as I was unable to enable the intel r pro 1000 PL connection. I called dell and they said it must be the ethernet cable that is the problem but it connects fine to my daughters laptop. I also called the router manufacturer and they said that it was most probably a driver issue relating to the ethernet card or the card itself.
I loaded the driver from Dells web site - it hasnt been updated for several years so unsurprisingly it did not work. Strangely the device manager tells me the product is working ok - clearly it isnt.
I called Dell technical again and they said it was definately not a problem with the computer! Now I see that other customers have experienced this issue a long time back. Surely Dell technical services should have recorded these problems previously so that they have solutions to hand for the customer. My computer is well outside the warranty period but I realise now that the network card has been disfunctional from day one.
jmwills
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March 21st, 2006 11:00
kingston_toon
5 Posts
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March 21st, 2006 11:00
Hi,
Ethernet cable is fine (I did try another just in case) as it works with the PCI network card I put in temporarily. The hub thingy is, well, there are 5 of us in my house with PCs and we all connect through one router/hub/server (my housemate set it up). We "pinged" the IP of this but received a lot of packet loss, as I mentioned, because the network kept connecting and disconnecting every few seconds.
Further, I noticed every connection and disconnection appeared in the Event Log.... 3 events for each occurence. The one I remember was Event ID 4201, plus two others.
Cheers
Steve
jmwills
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March 21st, 2006 11:00
BBraxton
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March 21st, 2006 13:00
Not only a different cable but also plugging (sequentially) into each of the (four or five) ports of the switch/hub/server as well (suggest troubleshooting). On a switch, particularly, one port can "go bad" while all the others continue to work fine. What happens when someone else's connection takes the port yours has been in?
How great is the distance covered by the Ethernet cable (length)? I hope not 100 feet
kingston_toon
5 Posts
0
March 21st, 2006 14:00
jmwills
2 Intern
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12K Posts
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March 21st, 2006 14:00
jmwills
2 Intern
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12K Posts
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March 21st, 2006 14:00
jmwills
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12K Posts
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March 21st, 2006 15:00
kingston_toon
5 Posts
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March 21st, 2006 15:00
cervol
9 Posts
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March 22nd, 2006 01:00
I was having a similar problem and apparently the problem has been resolved.
Try to remove the driver from the card (System Properties-Hardware) and then remove the card by the same method. When you reboot the card would be recognized and then install the driver. Make sure Norton is not blocking access to the router, or maybe the windows Firewall.
Good Luck!
kingston_toon
5 Posts
0
March 24th, 2006 14:00
Hi all,
I tried everything suggested above, and was on the phone to technical support for over an hour while we tried to troubleshoot it but to no avail. Thankfully though, they are arranging a system swop so I won't be PC-less for more than a few minutes!
For the record, I thought the Tech Support guy was excellent... clear and concise. Full marks for that.
Cheers
Steve
prpro1000
1 Message
0
February 15th, 2012 12:00
I have always plugged my router in using the usb at the front of the Dell dimension 9150 but wanted to update with wireless so bought a new wireless router. The connection was to the ethernet connection at the rear of the computer but I could not set the wireless up as I was unable to enable the intel r pro 1000 PL connection. I called dell and they said it must be the ethernet cable that is the problem but it connects fine to my daughters laptop. I also called the router manufacturer and they said that it was most probably a driver issue relating to the ethernet card or the card itself.
I loaded the driver from Dells web site - it hasnt been updated for several years so unsurprisingly it did not work. Strangely the device manager tells me the product is working ok - clearly it isnt.
I called Dell technical again and they said it was definately not a problem with the computer! Now I see that other customers have experienced this issue a long time back. Surely Dell technical services should have recorded these problems previously so that they have solutions to hand for the customer. My computer is well outside the warranty period but I realise now that the network card has been disfunctional from day one.
Has anyone yet found a solution to this problem?