What operating system is on these? If it's WinXP, check to see if QuickSet is installed and go through the options. There used to be an option to disable the LAN port when the laptop was on battery power.
Could the users be confusing disconnected with disabled? Quick Set in windows 7 is also called the Windows Mobility Center. Type that in the start box to check settings. Win 7 has a Network & Sharing Center that can help with troubleshooting.
First I setup the machines at our corporate office with the software and users. Check to make sure everything works. I closed the laptops put them in my car and drove down the street to our plant. Opened them up to guide the new users through the startup to make sure there were not any hickups, and some of the machines would have the ethernet disabled.
Just checking to see if this is a known defect or solution to this. Doesn't seem like it though.
Were the computers shutdown or put to sleep? Have seen some adapter become disabled when they go in to sleep mode. Restarting the computer brings everything back.
Are the power management settings set to your needs?
No the OS/drivers came pre installed. The ethernet ports and wifi all worked just fine at our corporate office, and they work fine at our plant. Just when we brought the machines to our plant the ethernet port disabled itself. Hasnt seemed to happen since.
First I setup the machines at our corporate office with the software and users.
Did you install the operating system? If so, did you install the dekstop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
My Latitude E6510 has the same problem. Suddenly the Ethernet port stopped working. I don't know whether it is a hardware failure or some settings issue.
jtatum181
5 Posts
0
April 11th, 2011 13:00
Thank you for the response.
These machines are running Windows 7 Pro 64 bit.
Short_Bus
269 Posts
0
April 11th, 2011 13:00
What operating system is on these? If it's WinXP, check to see if QuickSet is installed and go through the options. There used to be an option to disable the LAN port when the laptop was on battery power.
Mary G
4 Operator
•
20.1K Posts
0
April 11th, 2011 14:00
Could the users be confusing disconnected with disabled? Quick Set in windows 7 is also called the Windows Mobility Center. Type that in the start box to check settings. Win 7 has a Network & Sharing Center that can help with troubleshooting.
jtatum181
5 Posts
0
April 13th, 2011 06:00
First I setup the machines at our corporate office with the software and users. Check to make sure everything works. I closed the laptops put them in my car and drove down the street to our plant. Opened them up to guide the new users through the startup to make sure there were not any hickups, and some of the machines would have the ethernet disabled.
Just checking to see if this is a known defect or solution to this. Doesn't seem like it though.
PudgyOne
9 Legend
•
30.3K Posts
0
April 13th, 2011 09:00
jtatum181,
Were the computers shutdown or put to sleep? Have seen some adapter become disabled when they go in to sleep mode. Restarting the computer brings everything back.
Are the power management settings set to your needs?
Rick
jtatum181
5 Posts
0
April 13th, 2011 09:00
No the OS/drivers came pre installed. The ethernet ports and wifi all worked just fine at our corporate office, and they work fine at our plant. Just when we brought the machines to our plant the ethernet port disabled itself. Hasnt seemed to happen since.
PudgyOne
9 Legend
•
30.3K Posts
0
April 13th, 2011 09:00
jtatum181,
You said...
Did you install the operating system? If so, did you install the dekstop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Rick
jtatum181
5 Posts
0
April 13th, 2011 09:00
They were shut down. I have not changed the power management settings.
itkonzulens
1 Message
0
January 27th, 2012 23:00
Have you found a solution?
My Latitude E6510 has the same problem. Suddenly the Ethernet port stopped working. I don't know whether it is a hardware failure or some settings issue.
Any hints?
Mirkhel
1 Message
1
January 23rd, 2013 13:00
I NEED DRIVER OF E6510 LATITUDE
Tfiles
1 Message
0
April 16th, 2013 17:00
same problem