Unsolved

This post is more than 5 years old

21823

July 29th, 2015 14:00

No compatible bluetooth driver for Latitude e6430s

Will Dell be adding support for Windows 10 to the e6430s Latitude series laptops?  As of right now Windows 10 is not listed as a compatible operating system for my computer so, I have no bluetooth capabilities.

2 Intern

 • 

395 Posts

July 30th, 2015 00:00

Hi, 

Thank you writing to the Dell Community Forum.

Latitude E6430S has been tested from Dell and confirmed that it can be upgraded to Windows 10. The Windows 10 drivers for this system should be available soon. 

In the meantime, please follow the steps below to install the drivers for your system:

Method 1: Download and install the Windows 8.1 driver

If there is not a suitable Windows 10 driver, many Windows 8.1 drivers will install in Windows 10 without incident. Visit the Dell Drivers and Downloads website for your computer, and select the Windows 8.1 operating system in the dropdown provided. Be sure to have your system Service Tag available to get the drivers that are right for your computer.


Method 2: Extract and install the vendor executable

If the Dell installer package fails to install, you can attempt to install the driver using the vendor executable inside the installer package. Follow these steps:

  1. Download and execute the Windows 8.1 driver as shown above.
     
  2. As part of this process, the files are extracted to C:\Dell\Drivers\RXXXXXX, where RXXXXXX is a specific folder for your driver.
     
  3. Look inside this folder for a program named setup.exe, and run that executable.

Method 3: Manually update the driver using Device Manager

If neither of the approaches above work, you may need to manually update the driver. To do this, perform these steps:

  1. Be sure you have extracted the files from the Dell installer package as described in the section Extract and install the vendor executable above.
     
  2. At the desktop, click the Search the web and Windows box and type "device manager".
     
  3. Select Device Manager.
     
  4. Locate the driver that is not working correctly (usually indicated by a yellow exclamation mark or "bang").
     
  5. Right-click the driver, then select Update Driver Software...
     
  6. Select Browse my computer for driver software.
     
  7. Click Browse..., then browse to the location of the files that you extracted from the Dell installer package, looking for a file of type INF. This is the information file that the system needs to update the driver.
     
  8. Proceed through the on-screen instructions to complete the driver update.

August 1st, 2015 13:00

I have tried all of these methods and I even checked the drivers page for the most recent update.  There was a release for Windows 10 compatible drivers, however, the problem is that every time that I run the Bluetooth driver, it finishes by telling me to "Activate Bluetooth using Wireless Switch".  I have tried turning the airplane mode switch on and off, but that does nothing.  There is no option in my settings menu for activating Bluetooth so I can't go there to activate it. Also, no Bluetooth device appears in my Device Manager, despite the fact that I used to have Bluetooth on Win 7 and 8.1.

2 Intern

 • 

395 Posts

August 6th, 2015 01:00

Thanks for the post! I would first suggest making sure your BIOS is up to date with the latest released on the Dell support site: http://www.dell.com/support/home/us/en/04 and making sure that the Bluetooth device is enabled in your systems BIOS.

    

If Bluetooth stopped working around the time of a software installation or update try uninstalling / rolling back the operating system installation to a time you knew the device worked properly, also testing the device in safemode with networking should also help to pin down if software is interfering with functionality. 

For more troubleshooting check out the guide below. 

Fix, Connect to and Learn About Bluetooth

http://www.dell.com/support/Article/us/en/04/DSN_356977/EN

August 16th, 2015 13:00

My BIOS has been up to date since the update came out.  I have enabled, disabled, and re-enabled it several times.  Nothing has worked.  Every time I run the installer afterwards, I get stuck at this screen

I can't move past it, because the only switch there is, is the airplane mode switch, and this does nothing.

0 events found

No Events found!

Top