No wireless internet connection?

Question

I can't get my wireless PC to connect to the internet. I have spent hours with with the makers of wireless adapter & modem/router they say its my PC is the problem. I have a XPS gen 6 as the host with a Ethernet cable to the modem/router no problem connecting to the internet. The wireless PC is a Dim 4550 with a USB wireless network adapter which will connect to the router and gets a good signal but when trying to access the internet 'no connection available' appears. The Belkin help line have tried lots of checking ipconfig and even (hope I explain this right) set a static IP address in the internet protocol TCP/IP rather than setting it to obtain IP address automatically. When they did this and then looked at the ipconfig at the cmd it showed nothing I mean it the curser just went to the next line rather than showing a list which had done before. At this point they told me my pc has a problem where would I start to find it? I hope this makes sense to some one out there any help would be greatfully received.

volcano11 · Answer

To help troubleshoot this problem, first reset the TCP/IP properties for the wireless card back to "obtain IP address automatically", then go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.

Steve

Dazzerman · Answer

Here is the info you asked for:-

C:\Documents and Settings\Darrell>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : D4W82N0J
        Primary Dns Suffix . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Conn on
        Physical Address. . . . . . . . . : 00-07-E9-D6-8C-D2

Ethernet adapter Wireless Network Connection 2:

        Connection-specific DNS Suffix . :
        Description . . . . . . . . . . . : Belkin High-Speed Mode Wireless
B Network Adapter
        Physical Address. . . . . . . . . : 00-11-50-7E-79-60
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 169.254.71.93
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . :

C:\Documents and Settings\Darrell>

Thanks Darrell

volcano11 · Answer

Your wireless network adapter is not communicating with the router. I know you've probably been over this with the Belkin people, but we have to check it again. Are you sure that the router is not blocking the connection due to security features that you may have enabled on the router. For example, is MAC address filtering enabled on the router? Have you enabled any kind of encryption features on the router, like WEP or WPA? Is the router broadcasting its SSID? If you are unsure of this, you can always completely disable these settings by holding in the reset button on the router which will force it to return to its default settings (i.e. no security enabled). The problem is not with Windows in general, since you can connect with the ethernet cable plugged into the router.

Steve

klbf · Answer

do what steve said, but you could also try resetting the SSID to something, no encyption, set channel to its default value enable wireless access, save/reboot router to get it enabled, then go and scan for wireless access points from your usb adapter and see if it picks up your router.... also use internet destoryer i found firefox doesn't reboot my d-link router or allow me to set up most of the features like saving configs

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Dazzerman · Answer

I have done the checks you both recommended and as you said Belkin made me do the same and I'm sure their is nothing that you've both told me to check is not in the correct line up. When you say the adapter is not communicating with the router the adapter monitor on the PC is telling me there is a very good signal and it will connect with it? Or is that all it is a signal monitor and has nothing to do with data transfer? Do I have to set up anything on windows XP for them to talk to each other? This may sound silly but could the modem router be duff could the connection between wireless and modem be broken? I ask as I once had a telecom engineer chasing a broadband problem for an hour refusing to believe my modem was duff when eventually it turned out to be..... a duff modem!!

Thanks for your help so for

Darrell

volcano11 · Answer

Your wireless card is aware that router is present, but it is not getting an IP address from the router. This could be because it is being blocked by the router's security or possibly by a firewall running on your computer.

Steve

Dazzerman · Answer

I did check that the wep was disabled it even says its disabled on the wireless PC adapter monitor I have tried turning off my Symantec internet security on the host PC but no joy. I even tried belkins suggestion of typing in a static address and when I do that and then do an ipconfig on the wireless pc nothing actually come's up, the curser just returns to the next line down. this problem is way beyond me and I thought it was all so easy to do!

Darrell

Networking, Internet, & Bluetooth

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