Optiplex 3010 - No wireless internet

Question

Brand new computer which seems to have come with no wireless drivers installed (there's none on the adaptor settings). Seems like that should come as standard in this day and age but what are you going to do with Dell?

No possible way of a wired connection so I need to download the drivers on another computer and drag it over on a usb driver to get the thing running. I've tried installing ever single network driver in the dell support section for the machine (I entered the service tag). Most of them wouldn't install. None of them helped in any way shape or form.

Any link to a proper driver (or explanation if I'm messing this all up) would be golden. I'd prefer not to go hunting around random websites to try and find the thing and after 3 hours I'm tired of the support working on the dell support website.

PudgyOne · Answer

QggOne,

Computer come with the operating system installed or was the operating system recently installed/reinstalled?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

What virus program and firewall are installed?

Rick

QggOne · Answer

The computer came with Windows 7 installed.

There is no virus program installed and I haven't installed any firewall since it was opened. I see no evidence of a firewall.

Here's the Finding System Information log:

Host Name: JJQACA

OS Name: Microsoft Windows 7 Professional

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: XXXXX

Registered Organization: Microsoft

Product ID: XXXXX-XXXXX-XXXXX-XXXXX

Original Install Date: 23/12/2013, 18:01:53

System Boot Time: 24/12/2013, 12:44:13

System Manufacturer: Dell Inc.

System Model: OptiPlex 3010

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~3000 Mhz

BIOS Version: Dell Inc. A11, 16/09/2013

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-gb;English (United Kingdom)

Input Locale: en-gb;English (United Kingdom)

Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London

Total Physical Memory: 3,998 MB

Available Physical Memory: 3,045 MB

Virtual Memory: Max Size: 7,994 MB

Virtual Memory: Available: 6,913 MB

Virtual Memory: In Use: 1,081 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\JJQACA

Hotfix(s): 137 Hotfix(s) Installed.

[01]: KB2764913

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Network Card(s): 1 NIC(s) Installed.

[01]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

PudgyOne · Answer

QggOne,

The only network adapter showing is the Realtek PCIe GBE Family Controller

I do not see any wireless adapter. Do you have any antennas to screw on the back of the system to the wireless card?

On your invoice, does it show a wireless adapter?

You can Contact Dell Technical Support and they can provide the information for you. If there is a wireless adapter, then would probably like to remote in the system and see if they can activate it.

Rick

QggOne · Answer

I looked through the invoice and it doesn't show a wireless adapter. I thought for sure that I'd ordered it.

I grabbed an old dusty belkin usb wifi adaptor, stuck the driver software on and now its running online. Time to install some security software and get things going.

QggOne · Answer

Mystery may be solved but the speed it is downloading at is pretty bad. The computer is being completely outpaced by my 4 year old laptop. Both the computer and laptop have connection speeds of around 50-60Mbps. Yet the computer clearly isn't running at that speed. It took about 20 seconds to load the google homepage.

Not good.

PudgyOne · Answer

QggOne, Glad you got the mystery solved. Thanks for posting back. Take care, Rick

JMPhy · Answer

I too just received a Dell Optiplex 3010, but I know for certain that it was ordered WITHOUT a wireless adapter. However, I would like to now install one. The OPTIPLEX TM 3010 TECHNICAL GUIDEBOOK clearly indicates (pg 14) that a Dell Wireless 1530 PCIe WLAN card is an option, but is it a different motherboard that supports this option?

I can find no slot or connector that would accept the 1530 WLAN card - is there some adapter required to fit the PCIe slot?

Semi-geek · Answer

You should be able to get a pcie Wi-Fi adapter for a pretty reasonable price.

Networking, Internet, & Bluetooth

Optiplex 3010 - No wireless internet

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