Outlook Express 'not responding'

Question

Suddenly a couple of days ago, my OE stopped working. When I click it on the hourglass comes on and stays. Then I get the not responding message.

I went to my e-mail provider, Verizon, and deleted many messages from the server, but that didn't help. Any suggestions what to do? I don't want to lose all my saved mailboxes so am not eager to change from OE. I did find a file listing all the DBX files which contain the mailboes, but don't know how ot open them. I read somewhere of the need to change something in the registry, but they made it sound scary. IE is working perfectly and I can get mail on my netbook.

I'm running on a Dell xps 400.

Many thanks for any help. Peggy

AMIT ROY · Answer

Hi peggylenox,

Welcome to Dell Community!!!!

As I see that you are having issues with outlook not responding, let me inform this may happen due to many reasons, please find common fixes below

Here are the most common reasons why Outlook may stop responding, popping up the annoying "end process" window or simply responding very slow to your input.

First of all, before looking for a complicated solution, try to optimize your Outlook mailbox using an optimization add-in such as Weight Diet for Outlook. Most of the times, Outlook stops responding due to a very large mailbox file that it's causing Outlook to require more resources than the computer can offer. Weight Diet for Outlook can restore your Outlook speed and stability by decreasing & compacting your mailbox file, making Outlook to require less resources

OR

If you are using an IMAP or Microsoft Exchange email account, Outlook offers you some special abilities: download partial emails (email headers only) and the Outlook offline mode. If your Outlook session is not connected (online) on the Exchange server or if you configured Outlook to download/receive only email headers, you must be aware that it will take more time for Outlook to browse and display Inbox messages. That happens because Outlook needs to connect to your mail server and retrieve the rest of the message, so you can preview it.

Solution: Disable Outlook automatic email preview or configure it to always download full messages and to stay connected on the Exchange server. Even so, the IMAP send/receive process is slower than the regular POP3 send/receive process.

OR

Outlook not responding when starting

Scenario: When Outlook starts, it needs to locate and load your mailbox file and your Outlook profile add-ins (if any).

Solution: If you stored your mailbox file on a network location, make sure that network location is actually connected to your computer. Disable 3rd party Outlook add-ins and use the Outlook Detect & Repair function (or scanpst.exe) to automatically fix mailbox file error

Please let me know if this helps

Thanks & Regards,

Dell_Amit_R_

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Outlook Express "not responding"

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