To help troubleshoot this problem, on the computer that is having the problem, go to Start > Run and type
cmd then click OK. In the command prompt window that opens, type
ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
Is the setting 'Use DHCP to obtain TCP/IP address automatically'?
Have you 'Set' ('Add') your gateway address (I can see the Gateway)
If you have hard-coded the DNS server addresses then you might try setting that as well to automatic.
Find 'Internet Protocol' at the end of the list, click 'Properties'
Under 'General' TAB, both should be 'automatic' and not hard-coded address.
Click 'Advanced' button, then 'Add' for gateway and type the gateway address unless it is already there.
Then Apply/Ok/Save exit from all that and see what you can do with the connection. (Might need to restart the PC).
No I just mean that where I had to input the gateway address, why is it coming up blank? It's not a network or anything just a personal computer at home. I'll have my husband try all that just to be safe...
Neither of us gave up, so that's good. I'm glad your service is back.
When you write 'knocking the gateway off' do you mean it causes other computers that are connected to lose internet connection as well? Permanently?
Have you tried shutting down all the systems, powering off the router, powering off the modem and then restarting in sequence (when there is a glitch that stops service)?
If it works then having gateway be all blank is great, no problem.
On the campus where I provide support, sometimes (not often) I wind up putting in 10.5.1.1 for our (internal) gateway if I am running into a solid wall, not able to get it to work otherwise. If yours now works then other than jotting down notes of what your settings are, you don't need to do anything at all.
Speaking of which, I use a free program (the free version) EverNote.
You can download, save and install it.
To capture a setting, instead of using pencil and paper, just use Alt - PrntScreen (captures the little window into the clipboard) and run EverNote, click the down arrow if you need to open up space for the (first or) next note, then RIGHT-click and choose 'Paste'
You can stamp the note as being of a certain type. When you exit 'x' it saves automatically. What I like is there is a perpetual timeline and every note is given an exact day and time stamp as to when it was created. I use it to document every little thing I do to each of more than a hundered computers that I support here.
volcano11
2 Intern
•
28K Posts
0
May 17th, 2006 12:00
jenniferpenn
15 Posts
0
May 17th, 2006 13:00
host name: dh3xkh71
primary dns suffix: (blank)
node type: hybrid
iprouting enabled: no
winproxy enabled: no
dns suffix searchlist: houston.rr.com
ethernet adaptor: local area connection
connection specific dns suffix: houston.rr.com
description: intel with R Pro/100 VE Network connection
physical address: 00-13-20-16-9A-D0
dhcp enabled: yes
auto config enabled: yes
IP address: 24.27.104.178
subnet mask: 255.255.240.0
default gateway: 24.27.96.1
dhcp server: 10.52.96.1
dns servers: 24.93.41.125 and 24.93.41.126
lease obtain: May 17, 2005
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 13:00
Have you 'Set' ('Add') your gateway address (I can see the Gateway)
If you have hard-coded the DNS server addresses then you might try setting that as well to automatic.
dhcp server: 10.52.96.1
dns servers:
24.93.41.125 and
24.93.41.126
2 198.187.36.45
3 ge0-0-1d603.MAR2.Washington5-DC.us.xo.net [71.5.190.133]
4 p4-1-0.RAR2.Washington-DC.us.xo.net [65.106.3.205]
5 p1-0.IR1.Ashburn-VA.us.xo.net [65.106.3.138]
6 ge-6-18.car3.Washington1.Level3.net [4.68.127.229]
7 ae-31-55.ebr1.Washington1.Level3.net [4.68.121.158]
8 ae-2.ebr1.Atlanta2.Level3.net [4.69.132.85]
9 ae-3.ebr1.Dallas1.Level3.net [4.69.132.81]
10 ae-11-53.car1.Dallas1.Level3.net [4.68.122.77]
11 4.71.12.18
12 pos3-1.hstntxtid-rtr4.texas.rr.com [24.93.33.218]
13 pos12-0.hstntxtid-rtr2.houston.rr.com [24.93.34.97]
14 srp0-0.hstntxgra-rtr2.houston.rr.com [24.28.101.249]
15 cpe-24-27-96-1.houston.res.rr.com [24.27.96.1]
Trace complete.
jenniferpenn
15 Posts
0
May 17th, 2006 15:00
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 15:00
Ok to
J a y T e a S e Y e _at_ G m a i l _dot_ c o m
safergus
3 Posts
0
May 17th, 2006 15:00
Message Edited by safergus on 05-17-200611:21 AM
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 16:00
* Ethernet (wired)?
* wireless ?
* dial-up ?
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 16:00
Start | Network Connections
RIGHT-click 'Local Area Connection' | Properties
Find 'Internet Protocol' at the end of the list, click 'Properties'
Under 'General' TAB, both should be 'automatic' and not hard-coded address.
Click 'Advanced' button, then 'Add' for gateway and type the gateway address unless it is already there.
Then Apply/Ok/Save exit from all that and see what you can do with the connection. (Might need to restart the PC).
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 16:00
b) Set ('Add') your gateway address (I can see the Gateway)
c) If you have hard-coded the DNS server addresses then try setting that as well to automatic.
dhcp server: 10.52.96.1
dns servers:
24.93.41.125 and
24.93.41.126
jenniferpenn
15 Posts
0
May 17th, 2006 16:00
jenniferpenn
15 Posts
0
May 17th, 2006 16:00
jenniferpenn
15 Posts
0
May 17th, 2006 17:00
jenniferpenn
15 Posts
0
May 17th, 2006 17:00
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 17:00
When you write 'knocking the gateway off' do you mean it causes other computers that are connected to lose internet connection as well? Permanently?
Have you tried shutting down all the systems, powering off the router, powering off the modem and then restarting in sequence (when there is a glitch that stops service)?
Message Edited by BBraxton on 05-17-200601:14 PM
BBraxton
2 Intern
•
2K Posts
0
May 17th, 2006 17:00
On the campus where I provide support, sometimes (not often) I wind up putting in 10.5.1.1 for our (internal) gateway if I am running into a solid wall, not able to get it to work otherwise. If yours now works then other than jotting down notes of what your settings are, you don't need to do anything at all.
Speaking of which, I use a free program (the free version) EverNote.
You can download, save and install it.
To capture a setting, instead of using pencil and paper, just use Alt - PrntScreen (captures the little window into the clipboard) and run EverNote, click the down arrow if you need to open up space for the (first or) next note, then RIGHT-click and choose 'Paste'
You can stamp the note as being of a certain type. When you exit 'x' it saves automatically. What I like is there is a perpetual timeline and every note is given an exact day and time stamp as to when it was created. I use it to document every little thing I do to each of more than a hundered computers that I support here.